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in Medford, OR
Bilingual Post Install Representative (In Office/Virtual)
•25 days ago
Estimated Pay | $17 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Medford, Oregon |
Compare Pay
Estimated Pay We estimate that this job pays $17.37 per hour based on our data.
$13.51
$17.37
$24.36
About this job
Job Description
Job Description
Description:
*This position is not remote*
We are seeking a bilingual Post Install Representative to join our Medford team. You would be responsible for providing our English and Spanish speaking clients with a world-class experience after installation. This is accomplished through virtual appointments, by answering any questions, and teaching clients about their system.
The Role:
Virtual Appointments
- Meet with customers via video chat and educate the customer about their system
- Connect solar systems to the internet and provide the customer their login information for the app
- Provide customer service for anything that arises
Administrative/Customer Relations
- Upload all information from appointments each day
- Communicate with the Post Installation Manager to identify trending issues
- Network with all departments within the company to ensure we can address any issue
- Upload documents and required media files for each appointment
- Maintain open relationships with all clients and answer any questions that arise
Maintenance
- Weekly meeting with Post Installation Manager to track goals and continue growth
- Must be able to read, write and speak both English and Spanish fluently
- Prior experience in hospitality, public relations, or sales
- Prior experience in customer service or client relations
- Excellent interpersonal skills
- Keen attention to detail along with organizational and time management skills
- Experience working with teams and offices in multi-state locations
- Knowledge of Excel and Google Suite
- Prior solar experience would be very helpful, but not required
Who You’ll Work With
- Post Installation Manager
- Administration
- Marketing Department and Director of Marketing
- Troubleshooting department
- HR Department
- IT Department
- Solar system owners
Why Purelight
- Paid holidays and paid time off
- Medical/dental insurance
- Work/life balance
- Opportunities for growth