Nursing Department Unit Secretary Part-Time, Day Shift Position

Receptionist/Unit Secretary:

MAIN FUNCTION:

Performs receptionist and clerical duties on the nursing units.

Follows WCH Nursing Philosophy and practice model which are derived from the Synergy model and appropriate Service Standards as outlined in Employee Handbook.

RESPONSIBLE TO: Department Manager, Charge Nurses, RN staff

MUST HAVE REQUIREMENTS:

• High School diploma or GED
• Ability to transport patients and run errands
• Proper telephone etiquette, clear diction, good penmanship, personal computer experience and keyboard skills
• Ability to function in a fast paced environment

PREFERRED ATTRIBUTES:

• Current Nursing Unit experience as secretary or receptionist
• Medical terminology

OTHER REQUIREMENTS:

Employees in this position may be:

• Exposed to blood, body fluids and/or airborne pathogens and are required to wear personal protective equipment
• Employees in this position must be able to push, pull, lift, carry, turn, crouch, and bend as necessary to complete typical secretarial duties
• Required to take "on call" status
• Reassigned to another unit to perform receptionist duties within current job description
• Subject to STHR (short term hour reduction) according to policy

DUTIES

1. Maintains appropriate clerical skills:

• Processes transfers and discharges according to procedure
  • Prepares patient charts for all types of patients including special procedures; obtains appropriate consent form for chart and notifies appropriate personnel
  • Obtains patient's previous charts as ordered
  • Accurately enters orders using correct order source
  • Accurately enters charges daily into computer for all patients
  • Processes bed assignment and changes according to procedure. Verifies floor census daily. Keeps census record updated on an ongoing basis.
  • Answers phone and intercom promptly and courteously. Relays pertinent information in timely manner.
  • Contacts, coordinates calls to other hospitals, physicians, transport services, squads, clergy, law enforcement, mental health, industries, Health Department, Children’s Services and other outside persons/agencies as indicated
  • Independently coordinates flow of testing and treatments by various departments according to patient needs
  • Performs filing, photocopying, assembling and distributing printed materials and communication for manager

1. Work Environment:

• Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in an independent and timely manner. Effectively utilizes time management and organizational skills.
• Maintains an orderly, stocked work environment.
• Operates and cleans equipment safely and appropriately. Initiates work orders/reports to appropriate person.
• Evaluate environment to assure safety & infection control standards met

1. Demonstrate reasonable and rational judgment in decision making
2. Other duties as assigned by Management Team

Customer Service

1. Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
2. Assess customer satisfaction and use appropriate chain of command for unresolved issues or problems

• Optimize the patient’s experience by reducing the patient and family’s anxiety and increasing the patient’s compliance
• Develop positive relationships with other departments to foster patient satisfaction

1. Use face to face resolutions (crucial conversations) to intervene with patients or staff in situations where customer needs have not been met to determine a positive, mutually agreeable resolution

Part-Time Day Shift Position; Hours 7am - 7pm; 2 Shifts Per Week and Every Third Weekend.
24 hours per week (Two 12 hour shifts); 48hours per pay.