Business Analyst

Are you ready for a new Challenge?

Join Cloud SynApps Inc. and achieve what you had dreamt of in a highly collaborative, fully transparent, and value driven environment with a single focus – Customer Delight.

About Cloud SynApps:

Cloud SynApps Inc. is a fast-growing consulting and systems integration firm focusing on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve passionately built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals. We are one of the largest Systems integrators for OmniStudio/Vlocity (acquired by Salesforce) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest extensively in developing unique Salesforce-based solutions, assets, and accelerators, which in our experience, are required by our clients.

Cloud SynApps has received many accolades in the last few years, including.

• Cloud SynApps is proud and honored to be on Deloitte Technology 50 in Canada and on Deloitte Technology Fast 500 across North America in 2022.
• Ranked 43rd among the fastest-growing companies in Canada by The Globe and Mail in 2021.
• Certified as the Best Place to Work in 2022-2023, 2021-2022, and 2020-2021.
• Ranked 21st among fastest growing start-ups in Canada in 2020 by Canadian Business and Maclean's magazine.

Overview

The Salesforce Business Analyst plays a critical role in bridging the gap between business requirements and technical implementation within Salesforce platforms. This role involves analyzing business processes, gathering requirements, and translating them into scalable Salesforce solutions. The Salesforce Business Analyst collaborates closely with stakeholders from various departments to optimize Salesforce functionalities and drive business growth through effective use of the platform.

Key Responsibilities: 

•Work with Product Owner/Architects to understand and clarify customer needs and review
business requirements (Product Master Backlog Review).
• Conducts business modeling; use case modeling; conceptual and logical data modeling;
process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects.
• Lead and manage a team of business analysts, providing mentorship, guidance, and
support to ensure the successful delivery of projects.
• Conducts business analysis to assess client's business problems/opportunities and
documents the business requirements (Functional requirements, Non-Functional
Requirements) in such a way that technology solutions can be determined.
• Monitors progress, resolves problems, and reports regularly to IT management and clients'
decision makers.

Requirements:

• Experience in the use of tools to document conceptual requirements and scope and excellent analytical, problem-solving, and decision-making skills; verbal and written
communication skills; interpersonal and negotiation skills.

• Has experience conducting and documenting JAD sessions.
• Awareness of emerging IT trends and technologies.
• A team player with a track record for meeting deadlines.
• Previous experience with projects using DevOps methodology would be an asset.
• Strong communication skills to lead discussions with the business and ability to articulate
recommendations as well as lead workshops.
• Previous experience in leadership roles or managing small teams will be an asset.
• Assists with the development of strategies and preparation of business cases, for business
IT initiatives will be an asset.
• Understanding of Microsoft tools such as Azure (Azure Board) is an asset.
• Understanding of Salesforce (Sales Cloud, Service Cloud) is a must.
• Ability to write user stories using GHERKIN.
• Understanding of Agile (SCRUM – Backlog Grooming, Sprint Planning) is a must.• Certifications in Business Analysis (CBAP, PBA) an asset.

Benefits: Cloud SynApps offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides several cost-free, self-development courses for those who wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

We offer:

• Competitive compensation
• Fixed performance-based bonuses
• Reimbursement of internet charges at home 
• Health & Fitness membership reimbursement 
• Comprehensive benefits package from day one of employment
• Hybrid work model (2 days work from office and 3 days WFH)

Primary Location: USA