Manager, Facilities & Data Center Operations - (VA1)

The Manager - Data Center Operations must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

The Manager - Data Center Operations is responsible for vendor management inclusive of daily work as well as service contracts. Project management experience is required as the manager will be responsible for managing all aspect of projects from conception to completion. The employee will also be accountable for commissioning activities within the data center. The position requires expert ability in MOP writing.

This position will also be directly responsible operational efficiency and energy management within the data center. The manager will be expected to develop and implement operational strategies aimed at improving data center efficiencies without increasing uptime risk to the customer. A Data Center Manager is also responsible for ensuring the facility adheres to all compliance and audit requirements as well as company and industry standards.

The Manager - Data Center Operations will be a training instructor and assist the Data Center Senior Manager in ensuring all technicians are qualified within the data center. The Data Center Manager will ensure technicians are aware of all code and standards revisions.

The Manager - Data Center Operations will assist the Data Center Senior Manager and Market director in developing financial OPEX and CAPEX budgets and forecasts. The manager will model proposed project ROI. Responsibility for procurement fulfillment including developing scopes, obtaining proposals, creating purchasing requisitions and ensuring invoices are paid rests with the technician.

The Manager - Data Center Operations is a people manager who will serve the role of shift manager. The individual must possess strong management and interpersonal skills. The Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports. The manager is to work closely with the Senior Manager - Data Center Operations to ensure all staff is trained and qualified. Regular team and individual meetings are required.

Duties:

• Data center subject matter expert for electrical, mechanical, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Building Monitoring, and Control.
• Tracking and trending site efficiencies and energy consumption.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
• People manager responsible for assigning shifts, works, approving time off, etc.
• Training and mentoring of junior staff.
• Work with technicians and vendors to ensure preventive and predicative maintenance schedules are met and maintenance is completed on time.
• Work with, and provides guidance, to the site Data Center Operations Manager to determine maintenance requirements for mechanical and electrical systems.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures
• Expert technical review of company standards and policies
• Manage site audits both internal and external
• Adherence to compliance standards
• Manage systems to avoid unplanned, customer-impacting outages
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
• Provide applied mechanical and integrated control expertise for the entire data center
• Navigate and utilize a CMMS system.
• Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center
• Adhere to and promote CoreSite’s Principles of Operational Excellence
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Special projects as assigned

Requirements

• Expert understanding of the electrical and mechanical systems used in a data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems
• Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Expert knowledge of OSHA, NFPA, and NEC.
• Expert knowledge of energy efficiency best practices.
• Strong background in Electrical, Mechanical, Protection, and controls systems commissioning.
• Expert knowledge in physical security and security systems.
• Proven knowledge of tenant contracts.
• Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems.
• Experienced people manager across multiple disciplines.
• Expert vendor management skills including service contract management.
• Experienced project management skills, including budgeting, time tracking, schedule creation, scope development, contract management
• Excellent skills in facility budgeting and forecasting.
• Experienced vendor and contact manager.
• Experienced in the design, construction, and commissioning of critical systems and buildings.

Education/Experience:

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent time in rate.
• 7+ years of relevant experience in the operation, design, troubleshooting, and maintenance of critical infrastructure facilities with Data Centers and Hospitals being preferred.
• 3-5 years of experience in administering and managing facility preventative maintenance programs and budgets.
• 3-5 years of experience in technical procedure and policy writing.
• 3-5 years of experience in people management.
• 1–3 years of project management experience.
• 1-3 years of experience in commissioning of electrical and mechanical infrastructure.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15 percent discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
• Pet insurance
• Charitable matching program
• Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.