Patient Service Representative

Please be aware that all staff are required to be vaccinated for COVID-19. Proof of vaccination will be required prior to employment.

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.

About Finger Lakes Community Health: 

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

Benefits Offered:

• Monday through Friday schedule, closed all major holidays
• Medical insurance with a 90% employer contribution
• Dental, Vision, and Life insurance
• Safe Harbor 3% 401k contribution
• Robust PTO offerings 
• Education reimbursement 

Job Summary: 

The Patient Service Representative (PSR) is responsible for providing quality customer service to Finger Lakes Community Health patients and serves as a resource and guide. This position ensures the various patient scheduling, check-in, and payment collection duties are completed and documented appropriately.

Main Responsibilities: 

Health Center Operations

• Open and/or close building in accordance with Finger Lakes Community Health hours of operation
• Clean waiting room prior to opening and throughout the day
• Attend morning huddle meeting with patient care team to address scheduling concerns

Patient Appointments

• Schedule patient appointments as requested from provider, patients, telephone encounters, or actions
• Call patient to confirm upcoming appointment
• Verify patient insurance coverage and eligibility
• Identify back balances and financial responsibilities of the patient.
• Document no shows, cancellations, or rescheduled appointments in the electronic health record system
• Identify additional Finger Lakes Community Health services that the patient may benefit from

Patient Check-In

• Greet patient upon arrival
• Give patient necessary forms for completion
• Assist patient with form completion or Kiosk check-in process
• Review paperwork for completion and accuracy
• Input Data, witness signatures, and scan paperwork into the patient record
• Verify and/or update patient personal information at every contact with a patient
• Change patient status in electronic health record system when patient is ready to be seen

Patient Payment

• Educate patient on Finger Lakes Community Health sliding fee scale and payment assistance programs
• Collect required documentation for payment assistance programs
• Inform patient of current account balance and collect payment
• Assist patient with Payment Plans for outstanding balances
• Post payment into the electronic health records system
• Reconcile daily payments and cashbox

Documentation

• Submit telephone encounters and actions in the electronic health record system
• Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures

Education and Qualifications:

• High School or Equivalency Diploma
• Prior experience a plus, but not required
  
• The ability to work flexible hours -- some evenings are required 
• The ability to communicate fluently in Spanish and English required
  
• A valid New York State driver’s license in compliance with FLCH drivers’ policy
  

Physical Requirements: 

• Must be able to hear and communicate with clients and staff on the telephone and those who are served “in person.”
• Must be able to lift up to 40 pounds.
• Must have vision that is adequate to read memo’s computer screen, registration forms, and other documents.
• Must possess manual dexterity, to perform writing and keyboarding tasks.
• Prolonged periods of sitting and working at a computer.
• OSHA Level II

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.