Patient Services Coordinator

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are seeking a talented individual to grow our team in Kilmarnock, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

We are seeking a full-time Patient Services Coordinator to work Mon-Thu 8am-5pm and Sat 9am-1pm. Travel is required.

Responsibilities include responding to patient inquiries related to services offered, performing screening processes and initial intake interviews, and obtaining information necessary to identify program eligibility.  Additional responsibilities include insurance eligibility and insurance verification validation process, in response to inquiries and requests for services.     

Must have a strong understanding of addiction medicine to conduct the initial prescreening and obtain the necessary information from individuals seeking treatment, to appropriately offer service options to the individual.  Must have the ability to relay pertinent information to the individual about the services that are offered by Master Center.  Possesses knowledge in the following functional areas: intake, registration, insurance eligibility and scheduling. 

This position is also responsible for assisting the front desk and the intake team. Actively involved in carrying out operational policies and workflow to achieve goals and objectives that support the Master Center mission and core values. 

Pay: $17 per hour

DAILY TASKS: 

• Responds to new inquiries, via telephone and other methods, from individuals seeking addiction treatment 

• Conducts initial prescreening of individual’s needs to determine what program options are suitable  

• Demonstrated ability to obtain, document and record all pertinent information in the prescribed manner  

• Verifies and documents insurance eligibility and benefit detail information for all payor sources 

• Scheduling and confirming new and existing patient appointments 

• Collecting co-pays, deductibles, co insurances, and past due balances  

• Responds to inbound calls, patient inquiries, and voicemails in a timely manner 

• Performs appointment scheduling, Check-in, and Check-out procedures. 

• Ensures that the correct patient demographic and insurance data is registered correctly and accurately in the patient account. 

• Ensures that all appropriate applicable patient forms are reviewed and signed. 

• Obtains and scans Patient Insurance Cards, Identification, and required patient notifications and documents to the patient account. 

• Interacts in a professional manner and works collaboratively with Master Center staff, vendors, and patients, and ensures that all team members provide excellent customer service. 

WEEKLY TASKS: 

• Assisting medical care team in recording patient histories and verifying medications 

• Working with medical care team to collect, document, and report Urinary Drug screens 

• Checking and documentation of patient vital signs (blood pressure, oxygen level, weight) 

• Assisting with logging medications 

MINIMUM QUALIFICATIONS:

Customer service or sales experience, preferred 

Experience working in a medial office, preferred  

Experience with the addiction and substance abuse community, preferred  

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

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