Lead Technician - Water and Fire Damage Cleaning and Mitigation

Position Overview 

Lead Technicians must have at least 1 year of experience in the disaster restoration industry. Lead Technicians service customers dealing with water, fire, or mold damage. Prepare and review documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and the next steps to resolution in person to customers. 

Job Responsibilities 

• Performs water, fire, and mold damage service to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, cleaning, and demolition as directed by supervisor. 
• Retrieves work orders and checks routes for travel. 
• Assists Crew Leaders to ensure appropriate equipment and supplies are loaded on the truck needed for the job. 

• Explains processes used to complete active jobs and the next steps to resolution in person to customers using printed materials as a guide with or without a supervisor. 
• Completes assigned jobs according to company processes while maintaining quality control on each job. 
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to the supervisor. 
• Resolves issues with customers, and communicates customer issues as well as daily job activities with supervisor and key company staff. 
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies. 

• Supervises and trains entry-level technicians. 

Job Requirements  

• High school graduate or equivalent 
• Experience in the restoration or construction industry is not required but preferred.  
• Valid Drivers’ License and satisfactory driving record 

• Must be able to work on-call as needed. 
• Detail-oriented, hardworking, and motivated 
• Good verbal and written communication skills. 
• Good customer service skills 
• Experience with using mobile software to enter data. 

• Can read and follow product label usage instructions. 
• Reports to work on time in a clean, complete uniform 
• Must be able to prioritize activities and meet deadlines.  
• Certifications are not required but preferred:   

• WTR – Water Damage Restoration Technician  

Physical Demands and Working Conditions 

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Incumbent must be prepared to: 

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. 
• Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching is required.    
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. 
• Use visual acuity to perform detail-oriented activities. 
• Be exposed to various inside and outside working conditions: such as the change of environment with or without air conditioning and heating. 

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.   

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