Housekeeping Supervisor

Housekeeping Supervisor

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Supervisor works closely with Room Attendants and Housepersons, supporting them in maintaining the cleanliness of the entire hotel. This position plays an integral role in the Housekeeping team. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals and objectives.

Roles and Responsibilities

Job duties include; although are not limited to:

1. Thoroughly inspect assigned areas in order to provide feedback to management and associates on the cleanliness and maintenance of those areas against standards.
2. Lead and motivate the housekeeping team, ensuring they perform their duties to the highest standard. Provide guidance, training, and support to maintain a cohesive and efficient team.
3. Guest room inspections and corrections need to be made, ensuring the prompt return of cleanrooms to reception for incoming guests.
4. Ability to communicate politely, professionally, and respectfully when coaching associates.
5. Oversee the cleaning and servicing of guest rooms, public areas, and back-of-house spaces, ensuring adherence to our luxury brand standards.
6. Ensuring the attendants and housepersons keep pantries tidy, correctly stacked according to the labels on the shelves and closed at all times when not actually in use.
7. Ensuring the houseperson is removing trash from work areas to the loading dock/dumpster and removing trash and linen from guestrooms, cleaning carts and housekeeping closets.
8. Reporting any linen shortages or other discrepancies to the appropriate houseperson.
9. Maintaining each storage and distribution area ensuring they are clean and organized.
10. Ensuring the house person is distributing linen and supplies to designated areas in the hotel in accordance with established par levels in each area.
11. Manage housekeeping supplies, linens, and amenities efficiently, ordering and replenishing items as needed to maintain guest satisfaction and operational excellence.
12. Ensuring standards are met when delivering miscellaneous goods and supplies to guestrooms and delivering linen and supplies to guest floors.
13. Maintain accurate records of room statuses, maintenance issues, and guest requests. Provide regular reports to management regarding departmental performance.
14. Ensuring that making up and delivering rollaway beds and cribs are done to standard. Maintaining cleanliness of guest corridors; sweeping and washing floors, vacuuming carpet, washing walls, dusting furniture and fixtures, cleaning elevator tracks.
15. Ensuring the houseperson in cleaning the corridors by vacuuming, cleaning mirrors, credenzas, and elevators.
16. Reporting defects in rooms. Report any maintenance issues into knowcross. They will direct this to Engineering to take care of and will follow up once completed.
17. To carry out any other cleaning duties as specified by Housekeeping Managers.
18. To report to the Housekeeping Managers any suspicious persons or situations.
19. To maintain the corridors for which they are responsible each day to the highest possible standard of cleanliness and good order.
20. To behave in a quiet and polite manner at all times. Whilst working with another colleague and see something is wrong, address it with them directly. If you are not comfortable speaking with them, please bring it up to the housekeeping managers.
21. To ensure that doors to rooms are always kept closed with the proper sign “ATTENDANT IN ROOM” on the door handle whilst working therein.
22. To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
23. Reporting to superior prior to any overtime accrual.
24. Address guest requests and concerns promptly and professionally, striving to exceed guest expectations and maintain a positive reputation for the hotel.
25. Ensuring the confidentiality and security of all guestrooms.
26. Promote and implement sustainable practices, such as energy conservation and waste reduction, in alignment with the hotel's commitment to environmental responsibility.
27. Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.

QUALIFICATIONS:

1. Previous supervisory experience in housekeeping within a luxury hotel or similar upscale hospitality setting.
2. High School Diploma or equivalent vocational training
3. Must be able to speak, read, write and understand English
4. Knowledge of hotel housekeeping operations
5. Knowledge of housekeeping service techniques and cost controls such as labor, productivity and other expenses.
6. Intermediate skills with Microsoft Office products; Word, Excel, Powerpoint, Outlook.
7. Strong leadership and team management skills.
8. Exceptional attention to detail and commitment to maintaining high cleanliness standards.
9. Excellent communication and guest service skills.
10. Knowledge of housekeeping equipment, cleaning products, and safety protocols.
11. Proficiency in using computer software for scheduling and reporting.
12. Flexibility to work shifts, weekends, and holidays as required.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the Room Attendant is required to stand, walk, handle or feel objects, tools, stoop, bend, kneel, crouch, crawl; talk, hear; reach with hands and arms. Occasionally required to climb or balance. The employee must regularly lift and or move up to 25 pounds and sometimes lift and or move up to 50 pounds. Exert physical effort in being able to clean multiple rooms per shift.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*