Operations Manager (Presidential Service Industries, Custodial/Janitorial Commercial Cleaning Servic

DUTIES & RESPONSIBILITIES

• Oversight and development of all operational employees.  Is responsible for orientation and training in all job and company policies and procedures and continued development and evaluation.
• Oversees the day and evening cleaning operations of the company, reviews operations and procedures and recommends ways to streamline and our cleaning operations to make them more efficient.
• Sets and maintains all operating standards for productivity and quality providing effective ongoing measurement to the standards set.  Measurement of Supervisors and cleaning crews to these standards is required.
• Assesses staffing levels in accordance with budgeted manpower level for each property.
• Serve as the primary point of contact to PSI supervisors and cleaning staff at all locations.
• Works with evening supervisors to onboard new employees and make sure all paperwork is properly collected.
• Develop efficient systems to track worked hours at each property and then report that time in a timely and organized manner to the payroll department.
• Works with supervisors and day porters to keep track of the inventory of supplies and materials at each property and order new supplies and materials when needed.
• Ensure staff compliance with company policies, operational guidelines, and OSHA safety compliance.
• Develop 4 trainings per year for staff on best practices in cleaning and work safety standards.
• Serves as liaison between the building engineer, building tenets, property managers, and Presidential Service Industries.
• Ensures courtesy and professionalism in Client Relations and handling of client items (e.g., codes provided for lockboxes, keys and fobs provided to PSI to access properties, etc.).
• Serve as primary point of contact between all cleaning supply companies and PSI; receives all cleaning supply deliveries, review delivery inventory to ensure all supplies were delivered and note those supplies that were not delivered.
• Logs and updates an activity book of any issues that arise at the properties during the day or evening or trains the on-site supervisor how to log an incident into the book.
• Takes stock of cleaning supplies for properties and does an inventory of what we have and what is needed every two weeks.
• Coordinates with staff to ensure that the janitors’ closets or space assigned to us is clean, organized, and that all faucets are turned off each night before leaving for the evening.
• Ensures supply inventories, equipment, and personnel are set up for each new job location or crew vehicle assigned; assigns equipment necessary to do the job. Maintains a documented inventory control record at each assigned job location.
• Ensures that supplies, equipment, and personnel and set-up for ad-hoc special projects that arise throughout the year (e.g., carpet or floor cleanings or post-construction cleanings).
• Identifies referrals, leads, and ‘up sell’ opportunities and communicates information back to the office. Is involved in customer service by pointing out maintenance and repair needs or improvements.
• Assist in performing walkthroughs of properties for potential new clients, sizing and estimating new cleaning jobs (both contract jobs and ad-hoc special projects).
• Conducts Quality Control of cleaning operations by auditing cleaning crew’s productivity and visits jobs to ensure that customer expectations are being achieved and that Company procedures are being followed and standards of productivity and quality are routinely achieved.
• Identifies training needs and provides and/or schedules on the job training on Company policies and procedures to all supervisors, project, and cleaning crew members as needed.  Covers the proper use and care of all equipment and cleaning supplies used with the cleaning crew.
• Maintains an effective safety program that provides a safe and secure work environment and that conforms to legal requirements and ensures the best insurance rates available.  Covers the proper use and care of all equipment and cleaning supplies used with the cleaning crew.  Ensures MSDS sheets are in every location.
• Maintains compliance to established cleaning standards.
• Ensures all Company general rules, policies and procedures including wearing of uniforms, reporting of time worked, rules of conduct and attendance are communicated to employees and observed by them.
• Ensures an accident report for all on the job accidents goes to the office before the end of the next business day of which the accident occurred. All accidents regardless of severity must be reported to the Supervisors on duty before the end of the shift.
• Ensures equipment is correctly maintained and repaired when needed by periodic inspections. Equipment to be repaired is sent to the office and a replacement issued if needed.
• Responsible for proper maintenance and upkeep of assigned vehicle. Must notify office of service or repairs needed.
• Provides/reviews/approves all required reports in a timely fashion. Reports cover time reporting, production, inventory, job inspection and incidents/situations that occur on the job.
• Other duties and responsibilities as needed.

QUALIFICATIONS
Minimum Qualifications

• Minimum of seven (7) years of experience working in the commercial cleaning business or in a service industry like construction, painting & drywall, HVAC, electrician, etc.
• Minimum of five (5) years of experience managing people in a service environment as a supervisor or manager.
• High School Diploma or GED; must possess, or obtain within the first year of employment, the RBSM certification through BSCAI.
• Must be a U.S. citizen and be able to pass a criminal government background check.
• Must be fully bilingual in both English and Spanish
• Must be proficient in writing emails, sending email attachments via Word, Excel, PDF, or JPGEG
• Must be familiar with office work technology: Microsoft Outlook, Word, and Excel, and be able to communicate via email to staff and customers.
  • Should be able to forward attachments in an email which include PDF and Word files and JPEG pics.
• Must be able to use mobile apps to text, attach photos, and use clock-in and out phone app system.
• Must have excellent written and oral communication skills and be able to clearly communicate with staff, PSI Executive team, building engineers, tenants, and clients.
• Good customer service and public relations skills – needs to be comfortable communicating with PSI staff, building tenants, building engineers and property managers (in English and Spanish).
• Possess strong analytical skills, good judgment, and critical thinking skills.
• MUST BE ORGANIZED AND DETAIL ORIENTED.
• Demonstrated ability to maintain proactive, flexible, inventive approach.
• Strong personal commitment to continual professional development.
• Must possess and maintain a valid Driver’s License.
• Must possess reliable transportation.
• Must be available to work evenings and occasional weekends.

Physical
Normal Mobility required. Ability to communicate verbally and in writing. Must have mobility to get to job locations, go up and down steps, and be able to perform cleaning duties, including ability to lift up to 50 pounds. Senses of sight and hearing correctable to normal.

Preferred Qualifications

• Ten (10) years of experience in the commercial cleaning industry, and preferably 5 years at a manager level or higher.
• Have experience with at least three of the following carpet cleaning methods, and also be able to price out these types of carpet cleaning:
  • Bonnet Cleaning
  • Hot Water Extraction Cleaning
  • Encapsulation
  • Dry Carpet Cleaning
  • Carpet Shampooing
• Be familiar with hard floor cleaning services, such as strip & wax, top scrub cleaning, and buffing, and know how to price out these types of jobs.
• Have an associate degree
• Floor tech certification
• Green Cleaning Certification
• OSHA Safety Certified and knowledge of workplace safety standards
• Custodial Technician Certified
• RBSM certification through BSCAI