Program Officer for Pre-Arrival Services - Global Refuge

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Program Officer for Pre-Arrival will report to the Assistant Director for Refugee Pre-Arrival Services. This position will support the Reception & Placement (R&P) Pre-Arrival Services Unit in leading the development of a strong foundation for the successful resettlement and integration of Global Refuge refugee clients. This work will be carried out through accurate, timely, and responsive technical processing of refugee cases. This position will also supervise one Program Specialist. This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Act as a Subject Matter Expert for all pre-arrival processing functions and the IRIS refugee database.
• Ensure the quality of daily pre-arrival case processing including but not limited to post-arrival benefit requests, assurances, case placement, transfers, and other core refugee processing functions.
• Manage weekly Allocation meetings to choose and place refugee cases across the Global Refuge affiliate network.
• Provide leadership to manage capacity and track critical arrival trends internally at Global Refuge and with the affiliate network.
• Provide expert technical assistance to the Global Refuge affiliate network on all pre-arrival functions.
• Represent Global Refuge during various meetings and convenings, working directly with the Department of State, Refugee Processing Center (RPC), Resettlement Support Centers (RSCs), International Office of Migration (IOM), and affiliate partners within the Global Refuge network.
• Manage training materials and resources for the network on the Global Refuge extranet.
• Develop and present professional training modules and live webinars for the network and new local resettlement staff.
• Review and submit timely assurances for all Global Refuge cases.
• Process case transfers between Global Refuge and the other Resettlement Agencies (RAs).
• Additional duties as required.

QUALIFICATIONS

• Undergraduate degree preferred in combination with a minimum of 3-5 years of related work experience.
• Experience with refugee databases such as IRIS and RPC databases
• Minimum of 1 year of supervisory experience preferred
• Excellent MS Office Suite skills, particularly in Word and Excel.
• Excellent oral and written communication skills.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy while adhering to compliance standards.
• Ability to work independently while demonstrating flexibility to adapt to the needs of the team.
• Experience with and commitment to working in a fast-paced and diverse work environment.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.