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Customer Service Representative
•16 days ago
| Estimated Pay | $19 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Sidney, Montana |
Compare Pay
Estimated Pay We estimate that this job pays $19.33 per hour based on our data.
$14.52
$19.33
$27.42
About this job
Description
Primary Duties/Responsibilities:
•Skills and Experience Requirements
Primary Duties/Responsibilities:
- Coordinates inbound and outbound logistical operations including transportation and warehousing to make certain sufficient supply of products and goods.
- Oversees an effective system that meets the organization's inventory control needs through efficient transportation of raw materials, component parts and/or finished goods through activities such as locating and dispatching, sourcing, receiving, procurement and optimizing inventory levels.
- Ensures compliance with U.S. and foreign government laws and regulations.
- Oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner.
- Negotiates with clients and handle issues with customs officials for the import/export and transshipment of packages and documents in a time sensitive environment, to achieve agreed standard of operational quality throughout customs clearance process.
- Learns, understands, and complies with all required customer systems and tools
- Maintains regular interaction with scheduling, manufacturing, and engineering departments to resolve any potential issues that would result in a customer interruption
- Participates in responses to customers and problem solving related to customer delivery issues
- Tracks and expedites shipments as required to maintain 100% delivery
- Monitors EDI incoming and release data and sets up customer scheduled orders
- Communicates any potential missed shipments to the manager and customer, when required
- Communicates weekly release requirements to the supply base based on customer requirements
- All other activities as assigned by the Supply Chain Manager
•Skills and Experience Requirements
- Minimum of 2 years customer service experience (automotive industry preferred)
- Working experience with MRP systems and EDI with customers and suppliers; QAD / Plex a plus
- Proficient in the use of Microsoft Office (Word, Excel, Powerpoint, and Outlook)
- Self-directed, detail-oriented, and reliable
- Strong written and oral communication skills
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