Customer Service Representative

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3 **Customer Service Representative**

**Employer:** **Location:** Ogden **Job Type:** Part-time $17.21 No Benefits

OVERVIEW:

Under the close supervision of the County Assessor, or designated administrator, serve as a customer service representative assisting customers in person, over the phone and via email. Collects the tax due on taxable tangible personal property in Weber County.

YOUR RESPONSIBILITIES:

Field and direct all phone calls to the appropriate appraiser or office. Take payments in person and by telephone. Communicate with customers through written correspondence and by telephone. Perform data entry and scan documents. Aid the personal property division by assisting customers with filing personal property signed statements; determine proper classification, and valuation of all types of tangible assets. Assist in collection efforts of delinquent personal property tax. Verify business and mobile home account information is accurate. Assist with fieldwork as needed. Assist customers in applying for motor vehicle refunds. Assist with review of physical characteristics of real property as needed. Understand and comply with all Utah laws regarding ad valorem personal property. Perform other duties as assigned.

ABOUT YOU:

Education: High school graduate or equivalent.

Experience: Some general office experience and cash handling skills preferred.

YOUR SPECIAL QUALIFICATIONS:

Must possess a valid Utah Driver License (or the ability to obtain one) as well as a good driving record, and at least the minimum level of auto insurance as dictated by Utah law. Must have the ability to communicate effectively with various types of people (bilingual preferred but not required).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to reach with hands and arms; stand; walk; and use hands to finger, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will occasionally work outside in adverse weather conditions.

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