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Reverse Logistics Program Manager
| Estimated Pay | $49 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Boston, Massachusetts |
Compare Pay
Estimated Pay$29.32
$49.12
$79.45
About this job
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
The Global Reverse Logistics Program Manager leads reverse logistics programs in technical areas which impact cost, quality, operational efficiency, and customer experience. This key role in the Global Logistics team works cross functionally and with external partners to drive technical reverse logistics operational efficiency and improvements while implementing best in class reverse logistics processes and operational capabilities.
What You'll Do:
Develop and implement processes to support technical reverse logistics operations in areas such as design for disassembly/service.
Manage NPI deployment working with engineering to identify and order test equipment to support screen, refurbishment and repair at the service centers.
Lead programs which reduce warranty cost, increase b-stock utilization, maintain quality, and improve the customer experience
Partner with FW/SW engineering, Product Development and Operations Engineering & Quality to ensure quality, consistency and OBA target are maintained.
Identify and implement best in class reverse logistics processes in areas of inbound returns processing/triage, line layout and CapEx/fixture budgeting/planning
Partner with Product Development and Sustainability in the NPI process to ensure design for service/disassembly goals are met and we operationalize service/disassembly with global logistics partners
Support in the selection, onboarding, training and ramp up of new reverse logistics suppliers to ensure seamless bring up
Serve as the Global Logistics project lead for Sustainability/GHG reporting and e-recycling
What You'll Need
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.
Basic Qualifications:
Bachelor's Degree
Strong familiarity with excel and ability to analyze data
2+ years of experience in reverse logistics operations or manufacturing operations
Preferred Qualifications:
Excellent analytical, excel, program management, presentation and negotiation skills
Ability to identify strategic initiatives and drive implementation
A passion for process improvement, cost savings, and improving the customer experience
Proven track record of collaboration with both technical and non-technical teams
Bachelor's/Master's Degree in Business, Economics, Supply Chain or equivalent
Thorough familiarity and experience of returns management, technical reverse logistics operations (screening, refurb/repair)
Experience with parts harvesting/circularity
Thorough familiarity with manufacturing operations in both the reverse logistics space and final assembly
5+ years of experience in technical reverse logistics operations
#LI-Remote
At Sonos we consider a wide range of factors when determining compensation, which may lead individual compensation to vary depending on job related qualifications, skills, and experience. All full time employees are eligible for merit increases, discretionary bonuses, and equity. Our job postings may span more than one career level and the base pay range may be modified in the future based on changing market conditions. The starting base pay for this role for all US candidates is between:
$123,000 and $136,300Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:
Medical, Dental, and Vision Insurance
A 401(k) plan with company matching and immediate vesting
An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
80 hours of sick time upon hire, refreshed annually
Up to 12 paid holidays per calendar year
12 weeks of paid Bonding Leave following the birth or adoption of a new child, plus up to an additional 12 weeks of Medical Leave for birthing parents under our Short Term Disability policy
Company-paid Disability, Life, and AD&D Insurance
Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
Mental health benefits to support your holistic well-being
A generous employee discount program & Sonos Radio HD - on us!
For a holistic overview of our benefits, please visit .
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Follow the links to review the and its . Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.
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