Bank Operations Services Supervisor (Teller Manager)

Are you a people person? Be a First Citizens person! Join our Annapolis branch team and make a difference!

We are seeking an experienced Operations Services Supervisor to work full-time in our Annapolis branch (890 Bestgate Road). A successful candidate will demonstrate:

• Management Skills: Capable of managing and developing sales and service representatives to ensure operational soundness; Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions; Capable of building rapport with different personalities to drive positive results
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

The essential functions of the job include, but are not necessarily limited to, the following:

• Operational oversight for a retail banking branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Required Education: High School Diploma or GED

Required Experience: 5+ years of recent experience from a retail bank, ideally in bank operations or branch operations management

Preferred Skills: Supervisory experience; Financial literacy; Knowledge of retail banking products and services; Operations management; Working knowledge of Microsoft Office