Team Lead Retail - Durbin Creek

1115 St. John's Parkway

St. John's, FL 32259

Our Philosophy: Work is the Cornerstone of Life
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.

Goodwill Industries of North Florida is currently seeking a Team Lead for our retail stores. The Retail Team Lead is responsible for assisting the Store Manager and Assistant Store Manager in the store’s daily operation and achievement of sales results. Under the direction of the Store and Assistant Manager helps with managing the processing of donated goods and ensure the staff is trained and that good customer/donor relations are demonstrated by example and maintained by setting high standards of customer service.

Essential Job Functions

• Assists the Assistant and Store Manager with managing the processing of donated materials in a timely manner following the production system.
• Assists the management team with obtaining and maintaining the store revenue goals and budgeted expenses.
• Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.
• Ensures proper accounting for all store revenue.
• Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual.
• Under the guidance of the Store Manager and/or Assistant Manager assists with training and developing staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment.
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer
• Assists customers with shopping needs.
• Must be able to interact professionally with others in a fast-paced retail environment
• Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing.
• Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed.
• Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.
• Reports known or suspected security and/or theft problems to the Store Manager or other members of management.
• Processes donated goods as outlined according to standard operation procedures.
• Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards.
• Must be able to handle customer or donor complaints in the absence of the Assistant or Store Manager
• Will bring all policy violations are employee relations issues to the attention of the Assistant Manager and/or Store Manager to handle.

Education / Experience

• Minimum of 2 years prior retail experience preferred
• High School or Equivalent

Required Skills

• Excellent communication and customer service skills
• Must have by able to promote and ultimately be responsible for workplace safety
• Proficiency with POS reporting procedures.
• Must have reliable transportation and a valid driver’s license.
• Energy and enthusiasm to help others.
• An openness to learn and be a team player.
• An excitement for a career in retail.
• Be able to perform basic skills on a computer.
• Must be able to read and comprehend.
• Must be able to do basic math calculations using a calculator.
• Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information
• Proactive, self-starter and energetic
• Respectful customer relationships
• Understanding of inventory management software and related web- based programs
• Reasoning and logic
• Maintain records
• Sensitivity to service population’s cultural and socioeconomic characteristics

Physical Requirements

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Reading (Preferred)
• Color Recognition (Preferred)

Equal Employment Employer

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.

Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by a representative from human resources for the next steps in the selection process. This position is subject to close at any time.