Volkswagen Service Manager

Martin Automotive Group is seeking a Service Manager to join our team at our Volkswagen location. We are a world class dealer group that employs over 400 service and sales professionals. Our company thrives on the goal of professional growth through customer and employee satisfaction.

Responsibilities:

• Establish goals and objectives for the department and develop plans to meet them.
• Coordinate and administer an annual budget for the service department.
• Direct and schedule all activities of the service department employees.
• Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.
• Conduct monthly meeting with service department employees.
• Monitor service technician’s payroll records and establish competitive compensation plans for service department employees.
• Establish and maintain positive relationships with customers to encourage repeat and referral business.
• Serve as liaison with factory representatives. Completion of manufacturer meeting notes.
• Marketing of service department through all available channels.
• Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.
• Follow up with customers on unsold repairs.
• Keep abreast of new equipment tools and systems available and recommend purchases. Monitor the location and care of shop tools.
• Perform quality checks on completed repairs.
• Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
• Ensure that work areas and customer waiting areas are clean and comfortable.
• Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
• Collect accounts receivable for service work.
• Follow up with parts department on part orders to ensure parts availability.
• Maintain and safeguard company assets (i.e. vehicles and equipment).
• Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
• Any other duties as assigned.

Requirements

• Five years of automotive in auto repair facility.
• Two years in a dealership setting
• Import experience preferred
• Dealer Track experience preferred, but not required
• Excellent communication and customer service skills with strong focus on CSI
• Strong computer & phone skills (Internet, MS Outlook, CRM)
• Current, valid driver’s license, and clean MVR

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks