Inside Sales & Customer Service Representative

ARG Industrial is seeking a full-time Inside Sales & Customer Service Representative for our Fairbanks location. We are looking for a self-starter who works well with others in an energetic team environment, has the ability to take charge, and possesses a willingness to learn. The candidate must be organized, possess a strong attention to detail and strive to provide a great customer service experience.

ARG Industrial is part of the Alaska Rubber Group (ARG) and provides hose, fittings and associated industrial products for a wide variety of markets and industries. These include equipment manufacturing, transportation, oil, and gas, marine, construction, food & beverage, government, and others. The company delivers value through quality fabrication, product expertise and meaningful service throughout Washington, Alaska, and Northern Idaho. We are a hands-on customer service company that believes our employees are our greatest asset. We have lots of opportunities for growth and advancement.

Benefits:

• Competitive salary
• 100% employee owned company
• Employee Stock Ownership Program (ESOP)
• Excellent medical, dental and vision benefits
• 401(k) plan with match
• Paid holidays / vacation / sick time
• Performance bonuses

Job Responsibilities:

• Answer all customer inquiries quickly and accurately in a positive manner.
• Responsible for answering the phone and assisting front counter customers.
• Research products and prices to best fit customer’s application and requirements.
• Maintain clean organized showroom and replenish stock product as needed.
• Generate quotes, enter orders, contact vendors, update records and track orders as necessary through the ERP system.
• Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required.
• Attend product training and seminars if available.
• Work with others to create a positive team environment.
• Other duties assigned.

Successful candidate will possess:

• Experience in customer service desired.
• Good basic math skills and communications skills.
• Willing to learn and teach as required to get the job done.
• Must be attentive to detail.
• Completes work assignments in a timely manner.
• Reliable and dependable adherence to work schedule.
• Shift work assignment priorities when needed and as directed.

As Employee owners, we feel a tremendous commitment to our customers, co-workers, and the families of those employed by the ARG Industrial. Therefore, our work environment is 100% DRUG FREE. You will be subject to a pre-employment drug screening, as well as random drug tests throughout your probationary period and employment thereafter. If you feel you are unable to pass the pre-employment drug screening – PLEASE DO NOT SUBMIT YOUR APPLICATION FOR CONSIDERATION.

We are an EEOC/AA Employer