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Plastic Card Senior
| Hours | Full-time, Part-time |
|---|---|
| Location | Laurel, Maryland |
About this job
Job Description
Job title
Plastic Card Senior
Reports to
Accounting Supervisor
Job purpose
In accordance with prescribed methods and operating policies and established practice, responsible for overseeing all aspects of the Credit Union's Plastic Card Programs.
Duties and responsibilities
- Responsible for communicating and coordinating all administrative and accounting functions for Plastic Card programs including processing and approving member disputes in accordance with Credit Union’s policies and performing required research in accordance with network rules and regulations. As well as coordinating, card issuance, over limit report maintenance, fraud alerts, process insurance claims, and conducting required VISA reporting. Maintain reports, statistics and recordkeeping on Plastic Card dispute and fraud cases.
- Maintain the credit union ATM program including following up on machine variances, manual posting of rejected transactions, mailing notices of problems to members, processing network adjustments, daily ATM reports, and ATM Servicing.
- Perform risk management activities. Investigate and analyze daily fraud alerts/trends, 3-D Secure fraud trends, and lost or stolen card alerts in a fast-efficient manner. Work with outside vendors as needed to recommend and implement fraud rules to protect our member’s assets and mitigate fraud losses.
- Review and analyze Card Alert Management System (CAMS) Reporting. Perform necessary analytical analysis to determine fraud trends and make recommendation to minimize fraud and member impact from compromised cards.
- Timely and accurate reconciliations of all Plastic Card reports, ATM/Switch, Terminal, and chargeback/bond claim balancing. Perform Research and resolve any outstanding items timely. Preparation of month-end, quarter-end and year-end financial and statistical reports.
- Maintain compliance with Federal regulations, VISA rules and regulations, ATM Network rules and regulations, ACH rules and regulations as well as insurance claims requirements. Monitor operating procedures to ensure compliance with all rules and regulations.
- Serve as a liaison with vendors who support Plastic Card programs. Recommend enhancements of plastic services.
- Answer member questions as necessary regarding Plastic Card problems with statements, cards, etc... beyond the Member Service Department level. Process authorizations by phone as needed.
- Administer the support service functions, (i.e., forms, applications, marketing material, plastic card inventory and regulatory changes) for the Credit Union's ATM and Plastic Card programs.
- Provide necessary backup to Accounting Representative for all ACH procedures including posting to members' accounts and returning files to the Federal Reserve and other daily functions as needed.
- Assist and/or backup accounting functions as required.
- Develop and enhance spreadsheets for reporting purposes; streamline department processes.
- Participate in accounting department software implementation. Review and analyze new processes and procedures as well as changes to current processes and procedures. Develop detailed procedures for Plastic Card Programs function changes.
- Maintain Records in compliance with records retention requirements.
- Must be available for holiday schedule rotation. Available to work on days the Federal Reserve is open but the Credit Union is closed.
- Maintain information security.
- Other duties as assigned.
Qualifications
Education: Must possess an Associate’s in Business Management or related field is preferred.
Experience: Must possess 3+ years’ experience in related field in a financial institution handling plastic card cases and fraud management.
Working conditions
Work is performed largely in a pleasant office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You may be expected to be available during weekends or after business hours as business dictates. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the position as required by applicable law.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required by applicable law.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch.
The employee will need to lift box[es] and other supplies that may weigh in excess of 20 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Direct reports
- Not Applicable
Approved by:
Vice President of Human Resources
Date approved:
July 2020
Reviewed:
July 2020
___________________________________ ___________
Signature Date
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