Skillbridge - Technology Solutions Manager

Who We Are:

NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of intellectually curious people, solving hard problems, and living by our core values while bonded by the shared vision to secure our nation - join us! 

The Opportunity:

As a Technology Solutions Manager, you are the subject matter expert on specific cybersecurity and cloud technology solutions. You'll be responsible for creating and executing go-to-market plans for our newest solutions. This role is highly cross functional, working closely with solution architects, engineers, contracting, finance, business development, marketing, and delivery teams. You'll do everything possible to make sure that each of your customers has a great experience working with us and is receiving maximum value from our solutions.

You're excited about this opportunity because you will...

• Play a lead role in developing strategy and vision to build the next generation of capabilities that will enable success for our customers.
• Own the end-to-end success of your technology solution(s) to include successful development, test, and operational deployment and delivery; development of go-to-market strategies, plans, and tools; sales of the solution(s); and, customer success management.
• Program manage highly cross teams, and scale to enable our business & growth strategy teams to develop comprehensive solutions and services for our customers.
• Energize and own the sales funnel and capture process for solution(s) selling.
• Improve processes for development, test, and deployment and delivery; customer success management to deliver the best product and user experience to customers.
• Identify and triage issues during rollout and adoption and track towards resolution with customers.

We're excited about you because...

• Your detail-oriented - You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
• You're a strong communicator & collaborator - You can take a complex project and clearly communicate progress towards delivery, voicing technical challenges and a path to resolution along the way.
• You're a self-starter & act with purpose - You have a bias for action and can thrive in a fast-paced, constantly changing work environment.
• You're technically savvy - You are not afraid of engineering terms and are able to fight through the technical jargon to translate concepts to a functional understanding.
• You're a relationship builder - You can influence and motivate people at all levels across a variety of job functions, both internally & externally.
• You love working in the tech space and are comfortable supporting enterprise or SaaS-based service platforms.
• You seek out and embrace feedback, take on tough assignments to improve skills, keep industry knowledge up to date, and turn mistakes into learning opportunities.
• You are tenacious, adept at creative problem solving, and capable of solving and communication complex workflow problems to a wide variety of audiences.

Responsibilities:

• Develop and manage the solution roadmap from development, test, deployment and delivery.
• Manage the overall and ongoing relationship with customers through proactive, open, responsive and regular communication, and account management.
• Responsible for every aspect of the customer experience from start to finish.
• Form healthy relationships with stakeholders on all levels, develop a deep understanding of customers' business drivers and needs through regular customer health check meetings, and act as an internal advocate for your customers to make sure they're getting everything they need.
• Determine and prioritize customer and potential customer(s) hot buttons and issues.
• Act as a liaison between technical and non-technical internal teams to ensure customers' issues are resolved and identify opportunities for continual improvement of the solution(s)
• Manage relationships with strategic partners to drive joint opportunities.
• Perform market research to include customer preferences, competitive analysis and competitor strengths and weaknesses.
• Coordinate and participate in meetings with growth and delivery teams to develop win and price-to-win strategies for specific opportunities.
• Participate in and develop materials to support customer meetings and decision gate reviews.
• Write RFI responses and white papers, support proposal writing.
• Owner of business development, pursuit management, and product marketing
• Manage the capture process; perform market analysis, identify opportunities; develop the opportunity/capture plan.
• Manage sales funnel from qualify to win; lead all opportunity and sales activities.

Requirements:

• Bachelor's degree a related field (business/marketing, engineering or computer science) and a minimum of 5 years of relevant experience
• A self-starter with strong initiative, excellent attention to detail, ability to think proactively and problem-solve, and a dedication to follow up and follow through with ability to multi-task, shift priorities and meet deadlines.
• Account management experience with forward looking approach and strong commitment to customer success
• Excellent project management and communication skills (oral, written, interpersonal, intrapersonal), and ability to build strong relationships and effectively communicate across all levels of the Company, gaining the confidence and respect of peers.
• Solid organizational skills to manage a high volume of customer interactions.
• Excellent proven mentorship and leadership skills
• Ability and willingness to travel up to 10% to other U.S. cities to support customer visits.

A Place Where You Belong:

At the heart of our organization lies a set of five core values that guide every facet of our work. "Mission First" epitomizes our unwavering commitment to our goals. "People Always" underscores the significance we place on our team's well-being and development. We continually strive to "Be Eminent" by consistently pushing the boundaries of excellence. "Embrace the Team" reflects our unwavering belief in the power of collaboration, recognizing that together, we attain greatness. With every action, we "Act with a Purpose," ensuring that our efforts contribute meaningfully to a larger mission. These values serve as the bedrock of our company culture, propelling us forward as a united and purpose-driven team.

Why Join Us:

Join us not just to be a part of safeguarding our nation, but to be at the forefront of innovation, where your ideas and expertise play a pivotal role in shaping the future of cybersecurity and IT. Together, we're not just protecting systems; we're pioneering them. Come be a part of our team and redefine the possibilities in our industry!

EEO Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled