CSR/Office Assistant

Customer Service Representative (CSR) / Office Assistant

Horizon Tire

Pasadena, TX Location

Payrate Range: $17.50 - $18.00 Hourly / Full Time

Do you want valuable career experience where you are an important part of day-to-day operations? If so, you are the right fit for our team.

Horizon was started in 2004 and has rapidly become one of North America’s largest and most well- known private brand marketers and distributors of tires and tire-related products. Horizon has offices and warehouses in Los Angeles, Houston, Memphis, and Qindao, China. We source our products from China, Southeast Asia, and Eastern Europe. We encourage you to visit www.horizontire.com to learn more about our quickly growing company.

When you join our team, we are proud to offer competitive pay, opportunity for advancement, and a comprehensive benefits package, including Medical, Dental, and Vision (base HMO plan is 100% paid by employer), 401(k) with Employer Matching, and paid time off.

Essential Job Responsibilities:

•     Proactively respond to customer queries, answer calls – inbound and outbound, assist walk in customer business sales. Respond, greet, resolve customers’ phone calls and provide assistance

•     Responsible for supporting Sales managers, and other departments by providing administrative, clerical, and customer support

•   Process all orders (will call, local delivery, truckloads, and direct shipments)

•   Assist with scheduling truckloads and inbound containers

•     Complete the order process from receipt of customer orders through to dispatch and then invoice, using defined processes and system functionality

•     Works closely with accounting, monitor customer account and/or order book status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues

•     Control the delivery process, preparing associated documentation for goods dispatch, booking transportation in line with site and warehouse capabilities, process freight charges.

•     Assist with placement of orders; generate orders, refund, or exchanges, understands all functions of order entry system. Deal with return products in required procedure

•   Cancel and update accounts. Manually enter pricing-override each sales order

•   Assist Planning for direct shipment plan approvals

•   Perform data entry when orders are completed or changed

•   Maintain and update customer database

•   Attempt to persuade customer to reconsider cancellation

•   Sell products and services if it’s required; handle product recalls

•   Assist in managing the flow of information in the functional mailbox

•   Work collaboratively with team members with different backgrounds and perspectives

•   Manage office inventory

•   Other duties as assigned

Skills and Qualifications:

•   High school diploma or Associates Degree (Preferred)

•   Etiquette phone skills

•   Excellent verbal and written communication skills

•   Microsoft Office and Outlook

•   Professionalism/ provides timely information as expected, works at high levels of consistency &

       accuracy

•   Customer Service Oriented

•   Organization skills

•   Multi-task on job duties

•   Bilingual speaking – Spanish is a plus but not required

Job Type: Full-time

Payrate Range: $17.50 - $18.00 Hourly / Full Time

Benefits:

•   Attractive Commission

•   Health insurance

•   PTO / Sick Time

•   401(K)