Wine Server & Educator

About Us:

WINE SERVER/EDUCATOR JOB DESCRIPTION

Turks Head Wines was founded in 2022 by Allison Owen based on her vision to bring the California wine tasting experience to West Chester PA. All of Turks Head wines are sourced, produced and bottled in Northern California before making their way across the country to serve the local community of wine lovers.

Our goal is to create a team with a shared love of wine, a passion for hospitality and a desire to create unique and lasting experiences that continue long after our guests leave our Tasting Room. We are seeking enthusiastic, outgoing individuals who thrive in a team-based environment and are excited to pass along wine knowledge to others.

About the Role:

The Wine Server/Educator position is one that promotes excellent guest service and top tier wine knowledge. Our goal is to provide a unique wine experience within our Tasting Room and the Wine Server/Educator is the key role to executing on that vision. Candidates applying for this role should expect to provide an elevated level of hospitality, cultivated wine tasting experiences and recommendations that are catered to each guest. We offer competitive pay with additional earning potential via tips and bonuses for facilitating private tastings.

Responsibilities include:

• Provide a high level of guest service & hospitality

• Educate guests on Turks Head Wines history, wine portfolio, winemaking process, vineyards and programs

• Execute varying tasting programs

• Participate in various winery events, including private events or off-site functions

• Promote wine club memberships to guests

• Assist with the packing and shipping of orders, as needed

• Attend and participate in the regularly scheduled tasting room staff meetings,

  tastings, and other team events as needed

• Understand and execute open and closing procedures

• Effectively operate Turks Head Wines POS platform, Commerce7

• Partake in maintaining cleanliness of the Tasting Room

• Execute other duties as given by Tasting Room Manager

Requirements:

• Must be willing to work weekends

• Adhere to House Policies/PLCB/RAMP guidelines for safe service for guests

• Be able to lift 40 lbs

• Able to stand, walk, and talk for extended periods as job duties require

• Comfortable with public speaking and presenting information

• Must be 21+

• Sommelier Certification a plus, but not required

Qualifications

• Must be a team player with a can-do attitude that presents a warm, gracious and professional demeanor to both guests and co-workers

• Must have excellent guest service & hospitality skills

• Must be able to adapt to change

• Ability to multitask and prioritize tasks