Tasting Room Associate

JOB DESCRIPTION: TASTING ROOM ASSOCIATE

A Tasting Room Associate is a friendly, hard-working, customer service-oriented individual. Responsible for serving customers in the tasting room and selling Wine Club Memberships. This includes building brand awareness and exceeding guest expectations by working to enhance sales, service, and customer experience. Tasting Room Associates will conduct wine tastings and take pride in educating guests about the history and the products of Old Farm Winery. Tasting Room Associates are also responsible for stocking food and wine, bussing and event set-up and breakdown and overall appearance of the Winery campus.

Tasting Room Associates must be positive, engaging, confident and excited to share their knowledge of wine with our guests. Our guests are treated like family, so customer service skills are essential. If you’re a bubbly personality who loves meeting new people and chatting about wine, we want to hear from you!

Job Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greet visitors and pour wines for tastings.
• Explain the history of OFW and our products during tastings.
• Upsell products on a regular basis.
• Promote interest in and excitement for OFW Wine Clubs.
• Actively work to sell Wine Club Memberships with every guest interaction.
• Maintain the appearance and cleanliness of the wine bar and winery campus.
• Answer all customer questions to ensure a positive customer experience.
• Complete opening and closing procedures as directed by the manager on duty.
• Operate cash registers and POS Systems
• Adhere to all policies, procedures, and governmental regulations.
• Participate in special assignments and projects as required.
• Stock wines and food
• Cook pizzas.
• Set up and break down event spaces.
• Clear and clean tables.
• Clear trash and recycling.
• Adhere to dress code guidelines by maintaining a professional, presentable, and personable appearance.

Job Requirements

• 18 and older. 21+ preferred.
• Education: High School or equivalent.
• Must be able to stand for 6–8-hour shifts.
• Have the ability lift at least 50 pounds (case of wine), stocking as necessary.
• Must be enthusiastic with great energy. We’re looking for social butterflies who can strike up a conversation with anyone.
• Must have a warm, approachable demeanor with a great sense of humor.
• Evening and weekend shifts required, holiday shifts possible.
• Hospitality, restaurant or hotel experience a plus
• Wine knowledge preferred, but not required.
• Ability to effectively close a Wine Club Membership Sale
• Willingness to challenge self to learn new techniques for sales.