General Manager

Reports to

District Manager Company Owned Schools

Description

This position is a full-time professional management position. The General Manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service. The position has excellent opportunity for growth and upward mobility for qualified candidates.

Responsibilities

• Develop, implement, and manage the strategies that grow the business.
• Responsible for partnering with the District Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business.
• Assist the District Manager in providing the vision, leadership, and direction to all who impact the business.
• Responsible for developing and managing the P&L to achieve or exceed objectives in the areas of revenue growth, costs, and margin. Continuously drive programs/processes that grow the business while optimizing margins. Responsible for effectively forecasting, budgeting, planning, and setting goals.
• Responsible for setting and managing productivity and performance expectations for personnel. Responsible for managing the metrics that optimize manpower costs while delivering a high level of customer satisfaction. Effectively communicate benchmark productivity goals, objectives, and role expectations to the workforce.
• Responsible for organizing and developing an effective team that is motivated to successfully deliver service and to grow the business. Responsible for attracting and hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions.
• Utilize the corporate tools and metrics to assist in managing the business.
• Responsible for the development of new and existing customers.
• Provide a focused and measurable effort of retaining existing customer base.
• Respond to all customer inquiries in a manner that supports SafeSplash mission, vision and values.
• Assist the Director of Operations to manage family/student registration and class scheduling which includes responding to all family/student registrations in a manner that supports SafeSplash's mission.
• Manage the administration of all SafeSplash policies and procedures with our customers.
• Manage customer service at the front desk and retail counter
• Perform swim instruction, as necessary.
• Maintain accuracy, security and integrity of all family/student records including personal, financial and class information.
• Perform job responsibilities in a professional, friendly and courteous manner at all times.

Other Duties

Performs other duties as assigned by management.

Requirements

Required:

• Exceptional customer service skills
• Leadership skills and the ability to motivate, supervise and develop staff
• Strong communication skills (interpersonal and strong telephone presence)
• Ability to work effectively in a team environment
• Ability to work any day of the week
• Strong computer skills

Strongly Preferred:

• Previous experience with aquatics management
• Previous experience with swim instruction
• Experience working with children and young families
• Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)
• Bachelor’s degree or equivalent

Hours

Full-time position

Compensation and Benefits

• A Company Culture of trust and support that you won’t find anywhere else
• SafeSplash® Brands Curriculum Certification
• SafeSplash® pays at or above market wages, commensurate with experience
• Quarterly Bonuses tied to performance
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• Multiple Career Growth Tracks
• Health Insurance for Employees
• Personal Time off