Host/Cashier Oxbow Bar & Grill--Luminary Hotel & Co.

Job Description

Position: Oxbow Bar & Grill – Host/Cashier

Location: Fort Myers, FL

Reports to:  Oxbow Bar & Grill General Manager, Assistant General Manager, Supervisor

Status: Non-Exempt

Job Summary:

Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, and following all proper steps of service
• Ability to create a service experience for the guest that represents the Oxbow Bar & Grill brand
• Monitors guests’ needs and the workflow of the restaurant and seat guests accordingly
• Maintain and manage Oxbow Bar & Grill reservations in the restaurant’s reservation system
• Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, room charges, and gift cards.
• Ability to converse with guests in a friendly, hospitable, and informative manner 
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all Oxbow Bar & Grill team members
• Check greeter station assigned for the cleanliness of the area     
• Ensure the front of the restaurant is clean, orderly and all objects are dust free
• Check all tables to ensure they are set up properly and ready to be seated with guests
• Communicate with servers when seating tables alerting them that they have a table sat
• Assist servers when necessary and clears, sanitizes, and sets tables as needed
• Have knowledge of the Luminary Hotel and Caloosa Sound
• Ability to communicate to managers the flow of the dining room
• Never solicit tips
• Attend monthly department meetings and daily stand-ups
• Ability to proficiently use POS (point of sale) system Oracle MICROS POS
• Assist managers with daily duties such as scheduling of stations
• Follow all procedures addressed in the training manual
• Perform other duties as management requests to service guests 

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position preferred
• Previous cashier/cash handling experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads 
• Ability to assist with menu revisions when needed

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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