Reservationist

JOB SUMMARY:

Schedule and promote DABS Children Education classes; complete paperwork and invoices, send confirmation and payment communication, maintain accurate records, prepare welcome packets for school arrival, create weekly communication about upcoming field trips and greet and check in school groups daily. Contribute to overall team effort.

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Promptly respond to phone and email in a positive manner.
• Promote classes and schedule programs, adhering to maximum daily limitations.
• Accurately maintain paperwork related to scheduling and confirmation of groups.
• Accurately prepare reports of class attendance, ethnicity, revenue, etc.
• Monitor invoices and contact groups in advance of their scheduled field trip if they have not paid according to schedule.
• Cordially greet educational groups; monitor group attendance and record ethnicity; collect additional fees, when necessary.
• Assist with other clerical duties, when directed.
• Assist with major educational events, as assigned.

SKILLS/QUALIFICATIONS:

• High school diploma or GED
• 1-2 year’s clerical/customer service experience desirable
• Good written and verbal communication skills; good office skills.

KEY COMPETENCIES:

• Manage multiple tasks with attention to detail and accuracy
• Sit for extended periods and perform data entry/telephone or office functions
• Physically meet and coordinate school groups
• Work flexible hours, including nights/weekends as needed
• Personable; responsive