Service Advisor

DR Automotive in Grantville is seeking a highly motivated individual to join our team. The ideal candidate will have a great personality, customer service experience, excellent verbal/written communication skills, well organized and be a team player. Prior service advisor/writer experience is a plus but we will train the right candidate.

Job Summary:

Our Service Advisors are responsible for scheduling appointments, documenting customers' concerns, ordering parts, keeping customers informed throughout the repair process, and working as a team to provide excellent customer service for our customers.

Job Responsibilities Include:

Greeting customers in a prompt, courteous manner.

Scheduling appointments by telephone, text or email, using our computer system.

Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.

Follow up with customers to keep them informed during the repair process.

Verify warranty and service contract coverages to maximize value to our customers.

Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage..

Miscellaneous administrative duties as directed by our Manager.

You can email me your resume directly at drauto2316@gmail.com , call/text me at the shop (717) 469-0651, OR stop by!

Job Type: Full-time

Salary: $60,000.00 - $70,000.00 per year