Finley Farms & The Ozark Mill - Safety & Security Officer

Scope of Position

The Safety & Security Officer is responsible for ensuring all safety and guest service standards are being executed at the highest level. This person will conduct patrolling procedures following departmental guidelines, ensure all programs and processes to protect company assets, and reduce personal safety risks by ensuring safety protocols are being executed in accordance with the resort and departmental standards. Safety and Security Officers will be responsible for investigating incidents, handling guest complaints, compiling data for accurate &timely reporting, and all other required daily tasks.

Duties and Responsibilities:

• Maintain a professional appearance, demeanor, and reputation.
• Knowledgeof, adhering to, promoting, and enforcing all policies and procedures of Finley Farms.
• Serve as an ambassador to the Finley Farms Safety & Security Department, interacting with guests and providing genuine Ozark hospitality in every interaction.
• Identify and resolve problems promptly, gather and analyze information objectively, and use reasoningwhen handling emotionally chargedsituations.
• Complete daily field reports with accuracyand submit all activity to the management team.
• Conduct regular property patrols to ensuresafety and security protocols are being executed at all times.
• Conduct and document investigations into all claims reports per established timelines and requirements.
• Provide quality work and complete assignments in a thorough, timely, and accurate manner.
• Understand and apply job knowledge to effectively complete all required job responsibilities.
• Proactively maintain the skills required to perform job duties.
• All other duties as requested by your leadershipteam.

Experience/Qualifications

• High School Diploma
• Ability to work flexible schedules/shifts as needed for a 7-day operation (including overnight)
• Strong guest services & employee relations experience
• Ability to follow instructions as directed and work with a sense of urgency
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total guest satisfaction
• Valid in-state driver's licenseand ability to meet company insurability requirements. Position requires Class E drivers license upon hire, or within 30 days of hire.
• Excellent written & verbal communication
• Excellent teamwork skills
• Ability to focus attention on details
• 2+ years of Hospitality Security experience (or equivalent) preferred

Physical Requirements

Ability to lift to 50lbssafely, without assistance.

Ability to sit, stand, squat, lift, and or walk for the duration of the scheduled shift (up to 10 hours)

Ability to maneuver wilderness terrain without assistance

Ability to work outdoors in extreme elements of weather

Ability to understand, interpret and execute verbal and written instruction