Senior Program Officer for Virtual R&P

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

In April 2024, Global Refuge, in partnership with the Department of State's Bureau for Populations, Refugees, and Migration, will launch a new virtual case management program, the Virtual Reception & Placement (VR&P) program. This program will provide case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception & Placement (R&P) services, virtually.

Reporting to the Associate Director for Resettlement, the Senior Program Officer will lead the work of the newly established VR&P program. Working at Headquarters, this work will be carried out by overseeing the national implementation of the Global Refuge VR&P program, case processing, training, monitoring and evaluation, and technical assistance; ensuring high-quality performance across all VR&P direct service regional teams. This position will supervise six Program Officers as part of the VR&P Headquarters team, providing oversight to all aspects of the program. This position requires leadership, bold creativity, and innovation with a strong expertise in the R&P program. This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Implement the new VR&P program for Global Refuge.
• Support the onboarding of the new VR&P HQ and direct service team.
• Oversee the creation of tools, resources, and training to support the VR&P program.
• Oversee the maintenance of the VR&P space on the Global Refuge extranet Connect, IRIS, and other VR&P systems.
• Oversee the completion of programmatic reports, with input from other colleagues.
• Use data to inform programmatic decisions working in tandem with other departments within Global Refuge.
• Oversee and conduct VR&P training.
• Oversee VR&P's direct service team engagement efforts to include a VR&P community of practice for virtual teams and hold regular meetings to share resources, tools, and policy updates.
• Oversee the monitoring and evaluation activities of VR&P services.
• Analyze trends across the program using relevant data sources and advise on the best course of action to make programmatic improvements.
• Provide expert technical assistance and guidance related to real-time service provision challenges and client inquiries.
• Represent Global Refuge during meetings and convenings and liaise with external stakeholders.
• Contribute bold creativity and innovation to the unit with the ultimate goal of strengthening the Global Refuge VR&P network
• Other duties as assigned by supervisor.

QUALIFICATIONS

• Undergraduate degree in social work, social sciences, non-profit management, or related field; graduate degree preferred.
• A minimum of five (5) years of experience implementing the Department of State's Reception and Placement Program, management experience required
• Minimum of 2 years of supervisory experience
• Experience working with refugees, immigrants, or limited English speakers, is required.
• Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff, is required.
• Ability to speak Dari, Pashto, or Spanish, preferred but not required.
• Ability to write and edit reports and clearly interpret technical requirements.
• Ability to establish effective relationships with colleagues and partners.
• Excellent communication skills
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
• Strong proficiency in Microsoft Office applications, knowledge of database management, and other computer applications. This position will require managing several web-based platforms.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a very diverse workforce.
• Ability and willingness to travel 5% or less of the time

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.