Front Desk Manager

Job Description: Know the front desk position, train and oversee front desk staff. This is a year-round, full time position. In charge of guest relations.

Expectations:

• Train front desk staff
• Assists in supervising and coordinating the daily activities of the front desk staff
• Ensures the arrival, departure and all other guest service interactions are conducted in a efficient, professional, and friendly manner
• Ensure all front desk staff is fulfilling their expectations
• Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of positivity
• Greet every guest who walks through the door
• Answer the phone and if necessary, forward to the proper extension or voicemail
• Take reservations for cabins, marina and rentals using computer applications
• Check in and out guests from their cabins- make sure all forms are signed and appropriately filed
• Ensure that the front desk and reception area is kept clean and organized
• Manage front desk records, filing and inventory
• Manage seasonal moorage contracts
• Helps to reduce and resolve guest service complaints by anticipating potential problems
• Follow up on guest complaints to make sure problem is fixed
• Check in and out rental equipment- make sure all forms are signed, filed into appropriate folder and payment/deposit is taken
• Take reservations for the dining room using Open table program
• Be responsible of the till and the money that resides within it
• Post charges to cabin accounts
• Sign for deliveries
• Pay vendors for weekly deliveries
• Communicate with other departments, main liaison between front desk, hskp and maint
• Make sure maintenance has taken the mail to and from the mailbox
• Make sure ALL rental items have been returned.
• Complete tasks that are asked of you by different departments (i.e., making signs, typing something up, researching a part, etc.).
• Track deposits, when to send requests out, keep track of Deposit Log and Cancellation log
• Make sure waitlists are being utilized, track cancellations and the waitlist
• Develop a communication plan for the front desk in the summer with the seasonal staff
• Take on projects as needed for marketing, advertising, website review from management