Supervisory Program Officer R&P

U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair and humane public policy, facilitating and providing direct professional services, and promoting the full participation of migrants in community life. For over 100 years, we have shaped history with the belief that immigrants strengthen our communities, economy, and social fabric through freedom, hard work, and family unity. To learn more about our work, please go to our official website at www.refugees.org.

OVERVIEW

USCRI manages a Reception and Placement (R&P) program across the U.S. through a cooperative agreement with the Bureau of Population, Refugees and Migration, (PRM) U.S. Department of State. The R&P program assists newly resettled refugees in the Unites States and helps them secure early economic self-sufficiency and successfully integrate into American society. The Supervisory Program Officer is directly responsible for managing pre-arrival processing activities for refugees settling in the U.S. and will supervise the staff overseeing these activities.

DUTIES AND RESPONSIBILITIES

• Manage Pre-Arrival team which includes family reunification and processing program officers and program assistants, set job expectations and objectives, coach, and mentor staff and provide guidance as needed.
• Oversee the work of processing and family reunification staff, ensuring that work is managed efficiently, and that field and affiliate offices are provided with regularly updated guidance and training.
• Work collaboratively with USCRI Resettlement Network in administering R&P and family reunification programming. Provide consultations, technical assistance, and guidance to local resettlement sites in the USCRI network as needed.
• Actively monitor and manage USCRI’s capacity and arrivals pipeline and regularly liaise with field and affiliate offices, headquarters teams, state coordinators and PRM/RPC to ensure appropriate planning and risk mitigation.
• Ensure consistent oversight and support of pre-arrival processing and activities.
• Manage USCRl's pre-arrival processing activities including case placement, travel, transfers, and assurances.
• Represent USCRI at allocations meetings twice weekly, requiring in-depth knowledge of resettlement network, other resettlement agencies and RPC/PRM policies.
• Develop and maintain quality assurance policies, and standard operating procedures.
• Represent USCRI on relevant partner agency working groups.
• Oversee multiple pilots with PRM to manage the increase and pace of arrivals.
• Coordinate with federal and private partners including the Refugee Processing Center, International Organization of Migration and Resettlement Support Centers on case processing.
• Travel to network locations to conduct in person monitoring and desk audits to evaluate the quality of services being provided to qualified participants.
• Assist in drafting and submitting the annual R&P program proposal to funder.
• Identify, leverage, and stay abreast of relevant existing promising practices and tools from a wide range of sources and partners to enhance resource capability and impact.

REQUIREMENTS

• Master's degree in the areas of social services, international affairs and/or immigration policy, international law, or social work with related technical assistance and training, OR a Bachelor's degree with at least five years' experience in related fields.
• At least two years of supervisory experience.
• Experience working with refugee serving programs and/or resettlement processing.
• Demonstrated in-depth knowledge of the US Refugee Admissions Program (USRAP) and R&P Program.
• Experience providing training and technical assistance.
• Experience in program monitoring and evaluation or continuous quality improvement.
• High proficiency in Microsoft Office, with intermediate/advanced proficiency with Excel.
• Ability to work both as a team member and independently, with a high level of self motivation;
• Flexibility to meet goals and deadlines in a fast-paced environment.
• Aptitude for ongoing learning and adjusting to frequent changes in processes.
• Strong interpersonal skills, including the ability to communicate with USCRI affiliates, national partners, and funders.
• Exceptional attention to detail.
• Ability to travel domestically several times per year.
• Demonstrated support of USCRl's values by exhibiting respect for others, maintenance of confidential information, an appreciation of a multicultural workplace, and a dedication to human rights, including of trafficking victims, refugees, immigrants, asylum seekers, and vulnerable or disenfranchised populations.
• Ability to work fully in-person at USCRI’s office in Arlington, VA.

TRAINING REQUIREMENTS

• Satisfactory completion of USCRI’s Orientation and Program Trainings.
• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; and
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Provide administrative support to USCRI’s R&P team as assigned.
• Assist with annual desk monitoring of USCRI affiliates to assess program compliance.
• Perform other job-related duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).