Parking Valet at 1900 N STREET

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners-we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post's Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Greet guests with top-notch customer service, carefully assist with luggage in and out of vehicles, and facilitate the parking and return of customer vehicles in a safe and efficient manner.

Greet parkers and offer great customer service at every interaction.
• Carefully park customer vehicles and secure vehicle keys.
• Efficiently, quickly and carefully retrieve vehicles.
• Assist customers with payments and monthly parker sign up.
• Review systems to ensure smooth site operations.
• Inspect and assess garage conditions.
• Ensure parking and parking areas are to brand standard.
• Triage and repair equipment.
• Assist with other tasks as needed.

• 1+ year of call center experience and a high school diploma (or GED).
• Thorough understanding of the paramount importance of customer service, and a commitment to continually improve the customer experience culture.
• Strong communication skills to clearly articulate and guide customers through payment, signup, and other concerns.
• Proactive team player with the confidence to interact with individuals at all levels of the organization.
• Excellent organizational skills and keen attention to detail.
• Ability to multitask in a fast-paced environment.
• Demonstrated track record of accountability and responsibility for performance and work product.
• Strong analytical and problem-solving skills.
• Proficiency with basic mechanical repairs.
• Working knowledge of MS Office, Skidata, IntegraPark, and TIBA.
• Flexibility to work some some weekends and holidays.
• Safely operate vehicles and possess valid Driver's License

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property and site inspections may require any of the physical requirements listed below.

Ability to regularly perform the following:

• Frequently sit up to 50% of the workday.
• Use hands to handle office equipment and documents.
• Stand and walk to reach items with hands and arms.
• Lift up to 50 pounds and move objects up to 30 feet.
• Move freely throughout the property including moving up and down stairs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property inspections and general administration of responsibilities are affected by the environmental conditions listed below:

Work conditions may include the following:

• Exposure to wet or humid conditions.
• Exposure to fumes, airborne particles, toxic or caustic chemicals, and outdoor weather conditions
• Proximity to moving mechanical parts.
• Work in high, precarious places.
• Moderate noise levels.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.