Sr. IT Support Specialist - Hybrid

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

The IT Support Senior is responsible for implementing IT processes by leveraging technology to assist end users, achieving business goals, and ensuring optimum performance of existing systems. We are hiring an experienced individual that can analyze, problem solve, and develop solutions to improve and maintain current systems

What you will do for C&F:

Provide Tier 2 support to team members when needed
• Collaborate on IT projects as directed by management
• Working knowledge on new technology and/or hardware
• Coordinate with vendors to resolve technical issues with hardware and software
• Record support requests and their resolution within ticketing system
• Act as the initial point of contact for all for all hardware and application issues
• Install and configure equipment and applications for all users within the company
• Coordinate with the IT teams to resolve technical issues with hardware and software
• Take ownership of end user problems and be proactive in finding resolutions
• Train staff on hardware and software usage if necessary
• Maintain a high degree of customer service and adhere to all service management principles
• Assist management in developing training materials pertaining to system troubleshooting and usage
• Coordinate technical upgrades and maintaining systems
• Install hardware (computers, monitors, and printers)
• Maintain equipment and perform periodic inventories as required.
• Create and deploy images for desktop and laptops
• Manage, configure and troubleshoot mobile devices
• Maintain and create documentation on procedures and policies
• Maintain hardware inventory and equipment orders when necessary
• Ability to lift up to 30 lbs.

What you will bring to C&F:

• Computer Science Degree, A+ Certification, and 3-5 years of job experience required
• Microsoft and relevant technical certifications and education desirable
• Strong working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office
• Proficient knowledge in Cloud and virtualization technologies, ideally in Citrix and VMware
• PowerShell scripting is a plus
• Extensive experience with remote VPN technologies and two factor authentication
• Proven analytical and problem-solving abilities with a keen attention to detail
• Highly self-motivated and ability to work independently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong written, oral, and interpersonal communication skills
• Team-oriented and ability to effectively work with a collaborative environment
• Travel may be required

#LI-AV1

• Computer Science Degree, A+ Certification, and 3-5 years of job experience required
• Microsoft and relevant technical certifications and education desirable
• Strong working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office
• Proficient knowledge in Cloud and virtualization technologies, ideally in Citrix and VMware
• Extensive experience with remote VPN technologies and two factor authentication
• Proven analytical and problem-solving abilities with a keen attention to detail
• Highly self-motivated and ability to work independently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong written, oral, and interpersonal communication skills
• Team-oriented and ability to effectively work with a collaborative environment

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $56,200.00 to a maximum of $93,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs