Summary: Responsible for balancing ATMs and VISA transactions, monitoring reports for suspicious card activity, making customer calls regarding card activity and taking appropriate action based on the outcome of those calls. Monitor and log fraud incidents. Process card transaction disputes, applications and file maintenance forms. Assists branches with ATM balancing, outages and performance questions.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Responsibilities: include but are not limited to the following. Other duties may be assigned.

Balance and/or process the forms and reports related to ATMs, Cards and Fraud.
Process card unpostables, monitor exceptions and process any necessary charge-backs.
Develop awareness and knowledge of potential cyber threats in correspondence and workflow processing of critical functions.
Perform file maintenance requests and changes to cardholder status.
Monitor web-based modules and email for alerts, notifications or inquiries for the prevention, detection and resolution of fraudulent activities, ensuring that incidents or inquiries are processed properly and timely.
Provide quality customer support for electronic services.
Process and perform check back of various forms ensuring accuracy and compliance with standards and procedures.
Perform data entry and work with various software programs.
Compile, process and monitor various reports.
Maintain ATM/Card and fraud documentation following record retention guidelines.
Store ATM transaction journals and balance sheets.
Develop knowledge of applicable laws, regulations and assist in ensuring compliance with such.
Develop knowledge of applicable Bank policies, procedures and services.
Support other areas of the department.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

High School diploma or equivalent.

Knowledge/Skills/Abilities:

Strong organizational skills and attention to detail.
Strong customer service orientation.
Ability to problem solve, prioritize tasks and meet required deadlines.
Ability to think critically and use good, sound judgment in decision making.
Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must understand and comply with company policies and procedures.
Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
Ability to accurately and quickly complete standard mathematical calculations.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to use a calculator, computer and applicable software.
Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.

Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions. The duties and responsibilities enumerated are essential job functions except for those that begin with the word "May."

Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer.

Banterra bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.

ATM/Card & Fraud Operations Specialist I

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