Technology Support Analyst II

The Technology Support Analyst II provides end-user support and troubleshooting for all employees and for the day-to-day maintenance of core system software and hardware.

• Provide advanced troubleshooting to resolve issues with desktops, laptops, printers and other peripheral devices; both hardware and software related.
• Establish practices and procedures for new and existing applications in use by the organization to ensure the consistent delivery of services and adherence to ongoing regulatory and audit requirements.
• Review regulatory and audit requirements and work closely with audit teams and business process owners to ensure compliance.
• Troubleshoot and diagnose network connectivity issues.
• Troubleshoot banking core system software applications, and work with vendor support to resolve issues when necessary.
• Support and setup of mobile devices on mobile device management system.
• Install, configure and support hardware and peripherals within the scope of work and time frame provided.
• Collect, analyze, identify, provide and develop solutions to address problems and issues.
• Provide training and assistance to end users.
• Write and maintain procedures for commonly used applications and tasks.
• Solve complex issues which may arise from software and hardware vendors; install software/hardware upgrades as needed.
• Create, read, analyze, and interpret technical documentation reports.
• Follow Least Privilege IAM protocols.
• Lead IAM (Identity Access Management) within the organization by creating and managing users and roles within various systems and provide for timely reporting and auditing against systems.
• Run and maintain reports for key business systems.
• Execute DR (Disaster Recovery) / BC (Business Continuity) testing to ensure key systems can be effectively recovered.
• Interact with internal and external clients while providing extraordinary service.
• Develop and maintain trusted, positive relationships with employees, clients, and vendors.
• Represent the Bank and Services and Support team in a highly professional manner when working with other employees, clients, and vendors.
• Complete job assignments in a professional, timely and efficient manner; organize and prioritize work.
• Maintain confidentiality; adhere to CrossFirst Bank policies and procedures; comply with laws, regulations, and industry best practices.
• Reliable and predictable attendance; both onsite and remote.

• Six years of experience supporting enterprise IT preferred.
• Advanced proficiency with Microsoft Office applications and Windows 10/11 platforms.
• General knowledge of current Microsoft Windows server platforms preferred.
• General Knowledge of current Linux Server platforms preferred.
• Advanced knowledge of current Microsoft Windows desktop operating systems.
• Working knowledge of remote access tools and Help Desk software required.
• Working knowledge of Microsoft Active Directory and Microsoft Entra ID.
• Bachelor's degree in a technical discipline preferred or equivalent work experience.

CrossFirst Bank is proud to be an Equal Opportunity Employer.

CrossFirst Bank does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CrossFirst Bank without an authorized search agreement will be considered unsolicited and the property of CrossFirst Bank. We respectfully request no phone calls or emails.