Health Operations Manager - Virtual

**Our story**

At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

**Our Values:**

**Champion People** be empathetic and help create a place where everyone belongs.

**Grow with purpose ** Be inspired by our higher calling of improving lives.

**Be Alight ** act with integrity, be real and empower others.

Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The Health Operations Manager is responsible for leading multiple projects including all project management functions, managing client team work activities, documentation creation, disseminating information, leading training and acting as a subject matter expert across the entire book of CBA clients. The Health Operations Manager must be familiar with system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team. The Health Operations Manager will manage work activities for a virtual, global team, and should demonstrate a moderate level of cross-cultural competencies. Additionally, they will serve as a liaison and SME to Client Team members supporting clients with the product and services aligned to that Health Operations Manager.

**Job Responsibilities:**

+ Leads deployment and cross client issue resolution projects with minimal oversight from team leadership

+ Creates and ensures comprehensive deployment plan is followed for all projects

+ Creates documentation that is detailed, specific to the CBA environment and consumable by all team members

+ Facilitate trainings as needed to support product rollout or multi-client issue support

+ Works with and responds to internal client members or third party on new solutions, project questions, and client requests or escalations

+ Grow health domain skills and understand how changes in health care will impact delivery for our clients.

+ Provides subject matter expertise to client, client team, shared services, and supporting services on their aligned projects

+ Coordinates service delivery across point solutions, shared services, and third parties, sharing client knowledge and expectations to achieve a common team goal.

**Required Experience:**

+ Advanced knowledge of Health & Welfare Benefits administration

+ Advanced knowledge of the CBA application and Alight Work Life preferred

+ Intermediate knowledge of COBRA and Direct Billings & Payments

+ Excellent communication skills (with advanced writing skills)

+ Advanced understanding of benefits outsourcing systems and application platform

+ 2+ years project management experience managing multifaceted projects and teams, including on-site and virtual management

+ Ability to independently manage multiple projects and due dates with minimal oversight

+ Proficient in coaching others (minimum 1 year of experience)

+ Proficient in Microsoft Office applications

**Education:**

+ Bachelors degree or equivalent years of industry experience

**Availability:**

+ Monday Friday, 8:30am 5:00pm

+ Occasional evening and weekend work required

+ Occasional travel required

**Flexible Working**

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

**Our commitment to Diversity and Inclusion**

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

**Diversity Policy Statement**

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#SB24

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

55,800 USD

Maximum :

88,500 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidates experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

**DISCLAIMER:**

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

**About Alight Solutions**

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout lifes big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

**Our values are the essence of who we are:**

**Champion people.** We are empathetic and have created a place where everyone belongs. And we win together.

**Grow with purpose.** We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

**Be Alight.** We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

**Our Colleague Experience**

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

@AlightSolutions