GENERAL MANAGER

Chawla Pointe, LLC & Happiness Hotels are fast growing companies in our industry in the region. We're now hiring General Managers to help us keep growing. If you're excited to be part of a winning team, Chawla Pointe, LLC & Happiness Hotels. is a perfect place to get ahead. You'll be glad you applied with our organization.
Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings, and deliver budget goals.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel staff/team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Trains, cross –trains, and retrains all front office personnel.
• Maintains and schedules of hotel staff.
• Supervises workload during shifts.
• Evaluates the job performance of each employee as needed.
• Verifies that accurate room status information is maintained and properly communicated.
• Reviews and completes reports.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the hotel's commitment to hospitality.
• Monitor high balance guest and take appropriate action.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Perform other duties as requested by management.

Qualifications

• Ability to pass a background check
• A valid Driver's license
• Hotel brand experience, i.e. IHG, Choice Hotels, and/or Hilton Brand experience
• Must have management and organizational skills
• Have reliable transportation to visit each store
• Must have flexible schedule
• High School Graduate. College preferred
• Hilton,IHG,Choice brand experience for over 4 years