Case Manager

Title: Case Manager

Supervisor: Director of Program

Direct Reports: N/A

Location: Depends on Program; In-person

Status: Full-Time; Exempt

N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

If you’re a talented professional seeking a Washington, DC career where your work will make a real difference in people’s lives, we want you on our team.

The Case Manager provides a variety of services designed to meet the basic needs of clients and assist them in planning to meet their on-going needs to attain self-sufficiency. Works within an inter-disciplinary team to create and evaluate resident individualized case plans and provide support, information, and referral sources.

Responsibilities:

• Develop and ensure a safe and supportive environment for clients.
• Coordinate with the Lead Case Manager about appropriate referrals or solutions for challenges related to housing, financial concerns, employment, recovery, mental health
• Co-facilitate client groups with Lead Case Manager if appropriate
• Meet with the client bi-weekly for face to face case management services or schedule regular contact meetings as outlined per contract
• Maintain regular communication with the Lead Case Manager about client successes and challenges
• Collaborate with partner agencies and other professionals to coordinate client needs and preferred treatment methods
• Participate in organization-wide meetings and committees, departmental meetings, team meetings and trainings as assigned.
• Present psychosocial needs, strengths and concerns of clients during supervision, interdisciplinary meetings, and care coordination meetings
• Create and maintain case notes, including but not limited to legal documentation, assessments, medical reports, referrals, educational, service updates, etc.
• Provide witness testimony in court appearances for clients for status cases based on mental health concerns
• Report all serious incidents, allegations, grievances, and sensitive situations to the Program Manager immediately.
• Complete incident reports as needed.
• Other duties as assigned

Required Qualifications:

• A combination of education and experience to include at least 5 years of relevant experience with a focus on one of the following areas: mental health, physical health, addiction, aging, trauma
• High school diploma, Bachelor’s Degree preferred in Human Services Discipline to include: Psychology, Social Work, Mental Health, Criminal Justice, or a related social service discipline and 2 years’ experience providing case management services
• Knowledge of DC social services resources and compliance requirements

Skills and Competencies:

• Strong cultural competence, including excellent interactions and communication ability with a diverse population
• Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
• Ability to maintain confidentiality and healthy professional boundaries
• Ability to multi-task with strong organizational skills
• Knowledge of Microsoft Word and Excel, and the ability to learn a database system
• Knowledge of HMIS
• Ability to work independently
• Friendly, professional demeanor