Licensed Insurance CSR/ Customer Service Sales Rep

Job Description

State Farm has an immediate opening for a CSR to provide consultative assistance of property and casualty insurance products to existing clients. We specialize in helping people manage risks of everyday life and protect what matters most, from the unexpected. We offer a wide range of products including:

• Auto Insurance
• Homeowner's Insurance
• Life Insurance
• Business Insurance
• Renter’s Insurance
• Specialty Insurance (Umbrella, Boat, Motorcycle, and RV)

Licensed Property & Casualty Insurance CSR Requirements

• Property & Casualty License Required
• Previous Experience in Insurance Required
• Previous Agency Experience preferred
• Strong communication skills
• Excellent Customer service
• Excellent computer skills
• Interest in insurance
• Strong negotiation skills
• Decision making ability
• Department of Insurance, and pass criminal background check
• Insurance Sales experience
• Enthusiastic about the role that insurance and financial products play in member’s everyday lives

Licensed Property & Casualty Insurance CSR Responsibilities

• Ability to work independently
• Answers phone calls and advises accordingly
• Responsible for effectively using all available resources to make policy changes, answer policy and billing questions, take payments, and provide requested documentation.
• Diagnoses customer issues at a foundational level, provides solutions, and uses a structured thought process to achieve results while balancing customers’ needs with company guidelines.