AM Restaurant Manager

Hay Creek Hotels invites passionate, professional, and dynamic individuals to apply for the position of Restaurant Manager at Hearth Restaurant, located within the newly opening Hotel Embers. Assist the Hearth General Manager to hire, develop and lead a well-rounded, knowledgeable front-of-house team that delivers innovative, high-quality cocktails and a memorable dining experience for all guests.

Nestled in the serene mountain town of Blowing Rock, North Carolina, The Hotel Embers is poised to redefine boutique hospitality with its 36 guest rooms and suites, full-service restaurant, and charming alfresco dining patio.

As a member of the Hay Creek Hotels family, Hearth Restaurant is dedicated to providing a cozy, fireside dining experience complemented by 4-star service in an inviting, natural setting. The hotel and restaurant are scheduled to open their doors in early spring 2024.

Full-time position able to work primarily breakfast and lunch shifts including weekdays, weekends and holidays. Evening shifts may also be necessary to provide management coverage for our restaurant.

$50,000

Job Summary:

The Restaurant Manager plays a crucial role in the success of Hearth Restaurant by overseeing daily operations, ensuring exceptional guest experiences, and leading our team with integrity, enthusiasm, and professionalism.

Key responsibilities include:

• Team Leadership and Development: Supervise the Front of House F&B staff during shifts, providing guidance, support, and direct hands-on training to ensure excellence in service and operations. Foster a positive, collaborative work environment.
• Operational Excellence: Oversee and manage comp and void privileges for the F&B team, ensuring accurate transaction processing and adherence to company policies.
• Guest Engagement: Utilize strong customer service skills to interact with guests in a friendly and professional manner. Be knowledgeable about menu items, promotions, hotel offerings, and ensure this information is communicated effectively to guests.
• Menu Knowledge: Have a thorough understanding of food, wine, and spirit offerings, including classic cocktails, to provide detailed information and recommendations to customers.
• Service Coordination: Work closely with kitchen and bar staff to guarantee timely and precise delivery of food and beverage services to guests, maintaining the highest standards of quality and presentation.
• Compliance and Cleanliness: Ensure strict adherence to food and alcohol service standards and regulations. Maintain a clean, organized, and efficient work environment, completing side work and equipment maintenance as required.
• Financial Integrity: Handle guest payments, process transactions accurately, and perform end-of-shift cash reconciliation and deposits. Utilize the Point of Sale system for all transactions.
• Project and Task Management: Undertake additional responsibilities, projects, and tasks as assigned by the Restaurant General Manager, contributing to the restaurant's overall success.
• Experience and Education: Proven experience in a supervisory or management role within a restaurant or hospitality setting. A degree in hospitality, business management, or a related field is preferred but not required.
• Skills: Excellent leadership, communication, and customer service skills. Strong organizational abilities and a keen eye for detail.
• Personality: A team player with a positive attitude, capable of working in a fast-paced environment, and committed to providing guests with an unforgettable dining experience.

Join us at Hearth Restaurant and be part of the journey from the very beginning, contributing to the creation of a unique dining destination in the heart of Blowing Rock. We look forward to welcoming you to our team!

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Daily
• Weekly payroll schedule
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive Culture that is fun and motivating, with open-door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes
• Employee Assistance Program including 24/7 confidential support and KOFE financial education
• Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
• Free Parking

(*for eligible associates classified as benefits eligible)

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

• High School diploma or equivalent.
• Ability to work in a fast-paced, team environment while maintaining attention to detail.
• Excellent communication skills, both verbal and written.
• Must feel comfortable with the use of technology such as integrated point of sale system - Aloha, and Open Table reservations system.
• 2 year management experience in a high volume full service restaurant. Hotel environment experience a plus.
• Ability to operate smoothly under pressure and stress.
• Prior Wine/Liquor knowledge not required, but a plus.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.