Service Technician

Link-Belt Mid Atlantic is firmly committed to maintaining and protecting our customer’s equipment investments. We specialize in crane and excavator sales, service, rentals, and parts. Currently we have a Service Technician open with our Mid-Atlantic location in New Castle, Delaware. Job Description Summary Responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a shop setting. Essential Job Functions 1. Efficiently and effectively diagnose and perform service repairs as directed and ensure the proper completion of each to the customer's satisfaction. 2. Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained. 3. Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair. 4. Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion. 5. Ensure that the service manager is kept informed of completed repairs and communicate any problems or issues found that extend beyond the scope of the original service repair. 6. Build and maintain an adequate level of tools necessary to perform the service requirements. 7. Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed. 8. Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines. 9. Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders. 10. Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis. 11. Ensure that the service truck and shop vehicles are properly maintained in good working condition and appearance. 12. Maintain the shop facilities and yard, and all equipment and tooling within, in a neat, clean, and orderly fashion, and in compliance with all safety and environmental regulations. 13. Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers. 14. Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies. 15. Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies. General qualifications for this role: High School or GED Technical/Vocational school is preferred At least 3 years of experience in diagnostic and repair work on construction equipment machinery. Commercial Driver's License (C.D.L.), as required.