Private Banking Support Spec

Job Locations US-IL-Hickory Hills | US-IL-Chicago

Category/Function Trust/Wealth Management

Position Type Regular Full-Time

Requisition ID 2024-14055

Workplace Type On Site

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We are currently seeking a Private Banking Support Team Member that will assist in the administration and management of Private Banking client relationships. Private Banking Support is responsible for the delivery of an exceptional client experience and the execution of client operational and servicing needs. This Support associate partners with the Private Banking officer to provide support for all private banking deposits and lending products, the facilitation of all account management and maintenance, and provides tracking and reporting for private banking market teams. By definition, a Private Banking (Private Elite) client is required to maintain total deposit balances of $250,000 or more in qualified accounts at Old National. Qualified accounts include personal and business deposit accounts (checking, savings, money market and time deposits), investments and trust assets held at Old National with the same "Owner(s)" as the Private Banking checking account. Business deposits qualify if client is a 25% owner of the business and tracked as a beneficial owner on the account. An alternative pathway to receive Private Banking benefits/services is through Old National's Private Prestige program, a step-up program which is designed for emerging professionals in certain qualifying professions and who are within the first 10 years of starting their career. Clients in this program have 10 years from the account opening date to qualify for Private Elite status.

Key Accountabilities

Organizational and Administrative Support

Provides high level of organizational and administrative support to the Private Banking group. Includes maintaining client files and records; completing all required BSA high risk reporting; preparing client mailings; engagement with internal departments to effectively manage client's relationship.
• Responsible for the opening and onboarding of new deposit and loan accounts; tracking of all maturing loan and time deposit accounts; assisting in annual client eligibility reviews.
• Inputs, prepares and processes loan documentation. This may include input of loan application, engagement with credit underwriting and CPU, tracking of loan progress updates, and loan closings.

Execution of Exceptional Client Experience

• Monitors and executes all tasks required to fulfill customer's service plan/objectives and meet day-to-day inquiries from the client.
• Resolution of client issues such as deposit and loan servicing, account transfers, customer concerns or account errors, account overdraft processing and communication, wire transfers, etc.
• Effectively manages and deepens client relationships. This includes but is not limited to providing a superior level of client service in any direct client engagement and identifying "value added" opportunities to cross-sell bank deposit and loan products. Actively identifies and refers business opportunities to internal business units where appropriate including Wealth, Community, Mortgage, Treasury Management and Commercial Banking. Strong working knowledge of these lines of business is required in order to provide confident responses & direction to customers.

Product Knowledge

• Maintains up-to-date advanced knowledge of Private Banking product offerings and processes, changing ONB policies and procedures, and participates in all required compliance product and service training.

Key Competencies for Position

• Planning and Organization: ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
• Attention to detail: completes work thoroughly and accurately; pursues high quality in accomplishing tasks.
• Client Leadership: strives to delight internal and external clients by becoming a trusted partner, establishes long term productive relationship by viewing and understanding outcomes through the eyes of the client, identifying and acting upon needs, and delivering increased value.
• Collaboration: actively seeks, develops and maintains trusted relationships with others to achieve business goals and objectives.
• Adaptability: modifies behavior and approach in order to deal effectively with changing business needs, conditions, work responsibilities and requirements, and client needs; maintains effectiveness when experiencing change.

Qualifications and Education Requirements

• Minimum three years financial services experience preferred; proven track record of opening new accounts and consumer loan origination highly desired.
• Must demonstrate a high level of professionalism, superior client service, and the ability to interact with clients and associates at all levels.
• Ability to interact with clients to obtain information required for loan and deposit product input/documentation as well as obtain routine financial data as needed.
• Must possess strong verbal, written and presentation skills.
• Highly motivated and organized, with a strong attention to detail, and the ability to prioritize the work; an ability to meet strict deadlines, multi-task, and work with the Private Banker team and other ONB departments.
• Working knowledge of Word, PowerPoint and Excel.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)