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IT Support Technician
| Estimated Pay | $43 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Contoocook, New Hampshire |
Compare Pay
Estimated Pay$31.1
$42.72
$62.78
About this job
Job Description
We are currently seeking to add the following position:
IT Support Technician Level 2
Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States including facilities in New Hampshire, Wisconsin, California, Colorado, and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR Registered. For more information, visit
www.prototek.com.
Position Summary
The Level 2 IT Support Technician should possess a breadth of skills and knowledge beyond that of level 1 to assist with critical deliverables, provide superior customer service, and contribute to the overall success of the department.
Essential Functions
- Resolve issues and requests through various channels: phone, email, tickets, or in person.
- Manage and prioritize help desk tickets
- Escalate help desk tickets when necessary
- Configure and deploy laptops and desktops to company standards
- Support software ecosystem, including the installation, configuration and maintenance of approved applications
- Collaborate with hiring managers to deliver customized IT onboarding for new hires
- Manage approved user access and permissions at date of hire, during employment, and at termination
- Track and manage IT hardware assets
- Work closely with other IT team members to resolve complex issues and contribute to ongoing projects
- Other IT related duties as assigned
- Proficient computer literacy
- Proficient knowledge of IT disciplines
- Proficient knowledge of Windows OS and Microsoft 365 environment
- Proficient application of troubleshooting methods and processes.
- Basic knowledge of server operating systems
- Basic knowledge of software licensing and activation
- Basic knowledge of business processes and practices
- Understanding and awareness of security best practices and risks
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.
EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229
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