Medical Billing/Customer Service

Finance System, Inc. is seeking a motivated individual to grow with our medical billing department in our Richmond, IN office. We are willing to train the right candidates who are positive customer service driven applicants that will bring their "A" game everyday.

Duties and Responsibilities:

• Take and respond to a high volume of calls each day, providing required information to external agents and patients.
• Provide callers with information regarding their statements and copays, and ensure that any outstanding payments are communicated to them.
• Answer questions regarding insurance coverage, and billing issues.
• Collect Information regarding delinquent accounts, and make arrangements for payments, while remaining within the parameters of facility protocols.
• Provide patients with information regarding billing statements and insurance claims.
• Follow up with patients to ensure that they make their payments on time, providing them with easy payback options.
• Gather all required pertinent insurance information where insurance was not billed or there is missing information.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• Computer skills a plus.

COMPETENCIES:

• Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Frequently required to utilize hand and finger dexterity for mouse and keyboard access.
• Occasionally required to bend, stoop, or kneel.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and or move more than 10 pounds.
• Specific vision abilities for this job includes: Close vision; Distance vision; color vision and ability to adjust and focus.

The company will provide excellent training and support to ensure success.

Job Type: Full-time

Salary/Wage: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Richmond, IN 47374: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Preferred)

Work Location: In person

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