IMAX Theater Host Lead

Theater Host Lead

Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies. 

The Opportunity 

You can be a part of something big by working at Marbles IMAX! Not only will you be working with your favorite stars every day, but as a Theater Host, you get to play! You will spend your time interacting with kids and adults, encouraging them to imagine, discover and learn while watching movies and documentaries.

We are looking for a responsible Theater Lead to join our team! The lead is responsible for running the theater’s daily operations (concessions and ticketing procedures) while delegating tasks and supervising the theater team in the absence of the Theater Manager. This position delivers a top-notch guest experience consistent with the mission, goals, strategy, and programming of Marbles Kids Museum.  

Essential Job Responsibilities

• Complete opening and closing duties.
• Provide an exceptional guest experience that is aligned with Marbles customer service procedures.
• Effectively communicate scheduling, equipment, inventory, and other operational issues with your manager.
• Prepare and serve beverages and concession offerings.
• Describe concessions, movies, and operational procedure details to customers.
• Receive and process customer payments.
• Cleans and sanitizes all equipment, utensils, and work areas.
• Cleans and sanitizes lobby, service stations, and seating areas.
• Ensures customer self-service stations are properly stocked.Stock supplies or retail products; may inventory, order, or receive products as directed.
• Ensure proper functioning of all food equipment by routinely checking temperatures in that equipment.
• Perform all other duties assigned by the manager.

Supervisory Responsibilities 

• Shift Supervision and training for all Theater Hosts.

Experience & Skill Requirements

• One year of customer service experience, particularly with families and young children.
• At least six months of Theater or Retail experience.
• Experience with point-of-sale and inventory software (Shopify and Tessitura experience preferred). 
• Ability to maintain a helpful, friendly, and playful demeanor in a busy environment. 
• Excellent verbal and written communication. 
• Proven ability to work collaboratively in a team environment.
• Experience leading or supervising a team preferred.
• Ability to establish goals, set priorities, and multitask in a fast-paced environment.

Physical Demands

• Walking, standing, stooping, bending, and reaching.
• Ability to stand for long periods of time.
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 25 pounds.

Work Environment

• Occasional exposure to noisy and crowded atmosphere.
• May be needed to walk between two buildings with some outdoor exposure.
• Flexible schedule required, including weekends, evenings, and holidays. Preferred availability on weekday morning shifts (Wed, Thurs, Fri, 9 A-3:30 P) and open availability on weekends (Sat, Sun, shifts fall between 10 am and midnight) 

Benefits 

• Parking and commuter benefits.
• Great Marbles Perks & Discounts.
• Fitness Benefits.

Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class. 

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