Senior Manager Risk Compliance & Service Continuity

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover Financial Services is seeking a Disaster Recovery (DR) Manager to join the global DR team that drives the testing program and advances the state of art at DFS for best-in-class DR solutions. To address the ever-changing threat landscape, DFS is taking an innovative approach to Disaster Recovery that is more than simply testing governance but looks to new solutions in solving the technical aspects DR risk prevention and recovery. You will have the opportunity to apply your technical expertise that goes beyond traditional DR testing.

This leader liaises with stakeholders to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Analyzes data and creates documents and plans in service of informing, advising, or updating stakeholders. Ensures the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards. Participates in reviews or inspections, in collaboration with the project team, to ensure the quality of work products.

Responsibilities 

• Manages complexity across business value, technology, and interaction models.
• Possesses a deep understanding and problem-solving ability of various complexities.
• Develops innovative approaches to create solutions to resolve problems and significant issues.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified.
• Enables groups to successfully accept changes by informing stakeholders of their implications; recommends actions as appropriate.
• Prepares and delivers presentations for senior leaders.
• Acts in a larger project planning capacity.
• Audits the quality of reports submitted by analysts and provides related coaching and support.
• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required.
• Leads the preparation of end user reference materials and prepares end-user training materials.
• Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
• Ensures system specifications meet expectations/requirements and negotiates solutions.
• Creates documentation to ensure the supportability of analyses.
• Maintains existing requirements to ensure that current-state needs are known.
• Develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Filters and “cleans” data, and reviews computer reports, printouts, and performance indicators to locate and correct code problems.
• Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them.
• Interprets data, analyzes results using statistical techniques and provide ongoing reports.
• Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.
• Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
• Provides analytical support and insights.
• Identifies opportunities to strengthen business analysis capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across DFS.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within DFS; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Ensures that oversight, governance, and reporting of Service Continuity Plans are in place. Ensures technologies meet recovery point and recovery time objectives. 
• Manages the coordination and completion of risk and compliance deliverables. Enhances and maintains the risk and control libraries to ensure the accuracy and completeness of risk assessments. 
• Accountable for the enhancement, maintenance, and submission of reports and metrics to management. 
• Manages the coordination and completion of internal and external audit requests and deliverables. Participates in audit activities, including tracking requests, evidence collection, and addressing issues and actions that have been identified. Assists in the identification of compliance issues and gaps in policies, standards, and controls. 
• Manages a team responsible for overseeing the Service Continuity program. Evaluates team members and provides performance feedback. Develops and mentors’ team by fostering training, providing coaching, and offering career counseling. 
• Promotes and drives the coordination of the company's overall Service Continuity strategy. Develops, implements, and maintains standards, procedures, and controls for the company's Service Continuity program. 
• Oversees the development, maintenance and approvals of policies and standards. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelor’s degree in computer science, Information Systems, or related field 
• 2+ years of experience in people management 
• 6+ years of experience in Disaster Recovery, Service Continuity or Business Continuity or other equivalent experience/Leadership role within ITIL processes for Service Design and/or Service Operation /IT Operations/IT Audit/Business and IT Risk, Control and Compliance, or related field 
• In lieu of a degree, 6+ years of experience in Disaster Recovery, Service Continuity or Business Continuity or other equivalent experience/Leadership role within ITIL processes for Service Design and/or Service Operation /IT Operations 

Preferred Qualifications 

If we had our say, we’d also look for: 

• Master’s degree in computer science, Information Systems, or related field 
• 8+ years of experience in Disaster Recovery, Service Continuity or Business Continuity or other equivalent experience/Leadership role within ITIL processes for Service Design and/or Service Operation /IT Operations/IT Audit/Business and IT Risk, Control and Compliance, People Management, or related field 
• In lieu of a degree, 8+ years of Disaster Recovery, Service Continuity or Business Continuity or other equivalent experience/Leadership role within ITIL processes for Service Design and/or Service Operation/IT Operations/IT Audit/Business and IT Risk, Control and Compliance, People Management, or related field 
• Certified in Risk and Information Systems Control (CRISC), or related certification. 
• ITIL® Foundation Certificate in IT Service Management, or related certification  
• ITIL® Intermediate Certificate in Planning Protection and Optimization, ITIL® Intermediate Certificate in Service Operations, or related certification 
• Certified Information Systems Auditor (CISA), or related certification 
• Agile Certified Practitioner (ACP), or related certification 
• CERT-Resiliency Engineering Framework (Resilience Management Model-RMM), or related certification 
• Understanding of current recovery solutions, high availability architectures and data center architectures is needed, as is knowledge of crisis communication solutions.
• Familiarity with business continuity program life cycle plans and source deliverables (e.g., risk assessments, bias, continuity planning) is essential.
• Strong Technical background and experience in areas such as: product development, networking, database and backup management or operational delivery support.
• Experience with cloud disaster environments for data center, AWS, and Azure environments.
• Knowledge of network architecture concepts.
• Experience testing technology disaster recovery plans.

Application Deadline:

The application window for this position is anticipated to close on Apr-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.