Spa Esthetician

We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio.

Position Purpose: The Spa Esthetician will under the direction of the Spa Director, maintain the quality and exceptional guest experience of the property Spa Facilities as it relates to Esthetician based care. The Spa Esthetician is an essential support to Heritage Hotels & Resorts in creating unforgettable spa experiences for guests.

Supervisory Responsibilities: None

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the Spa Director.
• Maintain positive and professional approach with employees, coworkers, and guests.
• Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow.
• Greet clients in a courteous manner for all steps of their spa experience.
• Ability to give meticulous facial treatments.
• Consult with the guest to ensure expectations are met for a pleasurable visit, may include site tour.
• Cross-trained to perform all services within a unisex salon operation as determined by license and certification.
• Prepare massage equipment, sanitize instruments, treatment areas and supplies daily, and complete all tasks necessary for opening and closing shifts.
• On-time attendance is necessary, and uninterrupted work is expected.
• Answer the telephone identifying yourself, your department, and offering assistance.
• Effectively selling retail products and promoting spa services.
• Maintain proper opening/closing procedures and acting responsibly with transactions.
• Book appointments either by phone or in person and recording the transactions in the appropriate area.
• Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (station cleared, trash picked up).
• Report any accidents or injuries to the Security Department.
• Carry out deep cleaning tasks and special projects.
• Attend product knowledge training as required.
• Keep current and up to date knowledge of changing trends and developments in the department.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

HC1

• Current license, Esthetician / Cosmotologist as required by the State.
• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability to work on your feet or sit for long periods of time.
• Must be able to lift/push/reach for/carry 30+ pounds frequently.
• Minimum of 1 year massage therapist experience required; spa or hospitality experience a plus.
• High school diploma or equivalent experience/training.
• CPR Certification a plus.

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Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

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