Account Manager

Description

About the team...

The Point of Rental Customer Success team is a high velocity team of sales professionals focused on delivering best in class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond).

Expectations

• Deliver quality and tailored discovery calls and demo's to prospects based on the prospect's challenges, causes and consequences.
• Understand customer goals, plans, challenges, timeline, budget, authority.
• Create accurate business value alignment between the prospect and PoR solutions.
• Close deals. Close Deals. Close Deals.
• Meet or exceed monthly quotas.
• Strive to continuously improve and demonstrate a willingness to learn and implement best practices.

Requirements

• Eloquently and Professionally work with all stakeholders, including CEOs, CFOs, VP Finance, Accountants and ask intelligent questions.
• Be polished and professional as well as self-motivated with ability to work in fast paced, changing environment with a sense of urgency and persistence.
• Manage time precisely with a thirst for knowledge and a growth mindset.

About the role...

The Account Manager will be a revenue generation role to assist inside sales and maximize Customer Lifetime Value (CLTV) by reducing churn and generating and closing up-sell, add on and cross-sell opportunities. This is accomplished through relationship management and value-adding initiatives by providing consultative services to customers.

Responsibilities

• Lead quarterly business reviews and system health checks for customers.
• Research accounts, identify key players and generate interest among our current customer base. Close new business for upsell and add-ons.
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Identify opportunities for customers to act as Point of Rental advocates (e.g. testimonials, case studies).
• Quarterback resources across the Point of Rental org as needed to support customers' needs.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Being the trusted partner for the customer on use-case and product functionality.
• Being the main point of contact between the company and your assigned accounts.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers.
• Collaborate closely with team members support renewals and expansion opportunities.
• Represent the voice of the customer to provide input into every core product, marketing and sales process.

Job Type

Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + 100% 401(k) matching (up to 4%) + 120 Hours PTO. M-F, Daytime Hours. Work Environment: Open to Hybrid or 100% Remote.

The base pay for this position is $50,000 to $55,000 per year The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.