Lead Teller

Role and Responsibilities:

1. Performs the duties of a paying and receiving teller accurately: cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks, completes CTRs as needed; takes check orders;
2. Performs the duties of a Customer Service Representative: opens new accounts, monitors check orders, and cross-sells all accounts offered by the bank, assists customers with IRAs and IRA questions and with account inquiries.
3. Opens, balances, and closes Card machine daily. Makes debit cards in house or places order for cards.
4. Complies with CIP requirements.
5. Set goals to help expand to existing and future relations, both deposit and loan.
6. Uses Deposit Horizons daily and completes tracking information.
7. Scans work through Brach Capture.
8. Employee balances vault and ATM; restocks ATM.
9. Employee efficiently handles account inquiries and solves customer problems at the first customer contact.
10. Trains new hires to meet and exceed production and customer service requirements.
11. Performs the duties of a vault teller.
12. Orders money and ships surplus to Fed.
13. Assist with opening/closing procedures daily.
14. Will audit vaults and ATMs at other branches.
15. Employee has prompt and regular attendance.
16. Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
17. Has a helpful attitude with co-workers and customers.
18. Strives to improve the efficiency in his/her work area through cost savings.
19. Performs other duties assigned by supervisor.
20. Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Qualifications and Education Requirements

• High school diploma or equivalent

Preferred Skills:

• Ability to supervise and work well with others
• Excellent math skills
• Tact and public relations expertise
• Proficient with PC and calculator