Corporate IT Support *BS / Computer Science degree required*

Corporate IT Support Overview: *Mandatory Bachelors degree*

This role primarily focuses on providing comprehensive troubleshooting and resolving issues related to various PC hardware and software products, SaaS applications, office equipment such as copiers and fax machines, as well as phone and voicemail systems. Additionally, they are responsible for conducting physical installations and relocations of equipment at employee workstations to uphold operational efficiency.

In terms of systems administration, the role is tasked with developing, administering, and maintaining training and onboarding programs aimed at facilitating seamless employee integration and enhancing overall efficiency within the organization. They also take charge of administering and maintaining antivirus systems to safeguard the security of company endpoints against potential threats.

Responsibilities:

- Act as the initial point of contact for trouble calls, providing tier 1 resolution of issues and routing more complex requests to the appropriate team members
- Set up hardware for new employees and assist with office moves, ensuring seamless transitions.
- Deploy and program desk phones (VOIP) for new users, ensuring efficient communication systems.
- Develop and maintain onboarding documentation and training for all new employees to ensure smooth integration into company systems.
- Manage Active Directory (AD) accounts for user changes including new hires and terminated employees, ensuring accurate access permissions.

Required skills and Qualifications:

- Proficient in Microsoft Windows and Office 365 environments.
- Experience with Cisco VoIP systems and various antivirus platforms.
- Strong hardware and software troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks efficiently.
- Attention to detail and commitment to providing exceptional customer service.

Education and Experience: *BS / Computer Science degree*

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 2+ years of experience in IT support roles.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.