GENERAL MANAGER

Chawla Pointe, LLC & Happiness Hotels are fast growing companies in our industry in the region. We're now hiring General Managers for out Hampton Inn by Hilton to help us keep growing. If you're excited to be part of a winning team, Chawla Pointe, LLC & Happiness Hotels. is a perfect place to get ahead. You'll be glad you applied with our organization.
Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings, and deliver budget goals.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel staff/team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Trains, cross –trains, and retrains all front office personnel.
• Maintains and schedules of hotel staff.
• Supervises workload during shifts.
• Evaluates the job performance of each employee as needed.
• Verifies that accurate room status information is maintained and properly communicated.
• Reviews and completes reports.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the hotel's commitment to hospitality.
• Monitor high balance guest and take appropriate action.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Perform other duties as requested by management.

Qualifications

• Ability to pass a background check
• A valid Driver's license
• Hotel brand experience, i.e.Hilton Brand experience
• Must have management and organizational skills
• Have reliable transportation to visit each store
• Must have flexible schedule
• High School Graduate. College preferred
• Hilton,IHG,Choice brand experience for over 4 years

Benefit's

401 K

Health

Vision

Dental

Phone Allowance

Paid Time off

Paid Holidays

Employee discounts

Quarterly Bonus

Revenue Bonus

Passing QA inspection Bonus

Relocation Allowance